Optical Lab Escalations & Customer Care Specialist
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-08-22
Listing for:
EssilorLuxottica
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Essilor Luxottica is seeking a Customer Care Specialist based near Phoenix to provide advanced customer service for issues requiring research and coordination beyond frontline agents. Working with Customer Service and Lab Operations, you will investigate order issues, support delayed orders, and help maintain an accurate production flow.
The role requires knowledge of optical products and lab processes, strong problem-solving skills, attention to detail, and the ability to collaborate across
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