Spanish Card Fraud Customer Service at Discover Phoenix, AZ

Spanish Card Fraud Customer Service – Phoenix, AZ

Discover is hiring for a Spanish Card Fraud Customer Service role with flexible work options (remote, combo, or onsite). The position supports card member inquiries related to fraud and security concerns.

Schedules range from:

• 5:00AM – 8:00PM EST (Ohio, Delaware, Pennsylvania, Maryland, New Jersey)
• 4:00AM – 7:00PM CST (Illinois)
• 3:00AM – 6:00PM MDT (Utah)
• 2:00AM – 5:00PM MST (Arizona)

Monday–Friday with weekend assignments as assigned.

• Resolve card member inquiries regarding fraud or security related concerns (e.g., verify flagged transactions, caller authentication, report account as fraud).
• Take incoming calls and referrals, and make outbound calls when required.
• Actively manage and escalated risk and customer-impacting issues to management.
• Handle inbound servicing calls, perform fraud verification, and collect necessary information for fraud reports.
• Ensure proper follow‑up or escalation based on call outcome.
• Make outbound calls to verify account activity with customers.

• High School Diploma or GED required.
• Minimum 1year experience in a call center or customer service environment.
• Legal ability to work in the United States and authorized to work full time.

• Spanish language proficiency (written and spoken).

• Primarily stationary; minimal movement required.
• Work primarily indoors in an office setting.
• Operate office equipment such as computer, telephone, printer, and calculator.
• Communicate verbally and in written form.
• Complete required skill and knowledge evaluation activities.

Base pay ranges from $17.00 to $19.40 per hour.

• Paid parental leave, paid time off, and 401(k) plan.
• Medical, dental, vision, and health savings account.
• Short- and long-term disability, life, and accidental death & dismemberment insurances.
• Recognition program, education assistance, commuter benefits, family support programs, employee stock purchase plan.

Discover, a division of Capital One, N.A., is an equal‑opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations.