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Medicare Service Advocate — Empathetic Problem Solver
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-09-01
Listing for:
CVS Health
Full Time
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
CVS Health in Phoenix, AZ is seeking a Service Advocate to support members identified as high-priority by resolving concerns and preventing escalations. The role handles inbound calls and serves as the primary contact for follow-ups.
The position requires empathy, problem solving, and the ability to de-escalate, with 1–3 years Medicare experience in GPS/HRP systems. Typical schedule is full-time, 40 hours per week, with pay ranging $17.00–$34.15 per hour and a strong benefits package.
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