Customer Care Coordinator

Lifeway Mobility, a leader in providing essential solutions for enhancing the accessibility of individuals with limited mobility, is seeking a dedicated Customer Care Coordinator. This role is pivotal in ensuring that our clients receive the highest quality support and solutions tailored to their needs. The coordinator will be the front-line communicator with our clients, offering both consultation and coordination services, helping guide their decisions in selecting the perfect mobility aids, like ramps, lifts, and bathroom modifications, that will enhance their quality of life.

Responsibilities

• Respond promptly to customer inquiries regarding our products and services.
• Assist customers in selecting the most appropriate mobility solutions based on individual needs and specifications.
• Coordinate with the sales, installation, and technical teams to ensure seamless service delivery.
• Maintain a high level of product knowledge and stay up-to-date with new products and services offered.
• Handle and resolve customer complaints in a compassionate and efficient manner.
• Contribute to the development of customer service protocols and procedures.
• Keep accurate records of customer interactions, transactions, feedback, and complaints.
• Communicate and coordinate with internal departments to improve customer service and product offerings.

Required Skills

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Basic technical proficiency to manage customer relationship management (CRM) tools
• Empathy and a patient, caring attitude towards all clients
• Ability to work well in a team and under pressure