Phoenix - Store Credit Representative

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Phoenix, AZ, US

6 days ago Requisition

Salary Range: $15.40 To $19.25 Hourly

The Credit Lounge Representative guidescustomerssmoothlythroughthe creditapplicationprocess, educatescustomersoncredit ingeneraland Curacaoservicesandbenefits,inparticularandhelpsthecustomertonavigateandaddressanycreditaccountissues they may have.

This position is the frequently the first and main customer contact in-store and plays a key role in providing an unforgettable experience to both new and existing customers.

• Greetandguidecustomersthroughthecreditapplicationprocessinthecreditlounge,troubleshootingasnecessary,whether customers use conduct an application through the credit kiosk, the credit tablet or using the paper application.
• Workwithcustomerstoidentifyandtakeactiononproblemswiththeiraccounts,keepingthecustomerinformedandengaged throughout the process.
• Educate customers on how credit works, how the different types of credit accounts at Curacao function and which types of behaviorsandchoicescanhelptohurtorharmtheirowncreditscore.
  
  Helpthecustomertodeterminewhichofthe Curacao accounts best fits their habits and needs.
• Maintainastrongunderstandingof Curacaocreditproductsandservices(accounts,insurance,paperless enrollment,etc.)and be prepared to explain their features and benefits to customers.
• Takeownershipofthelookandfeelofthe Credit Lounge ,keepingthearea clean,ensuringthefurnitureandinstallationsarein good working order and reporting any major issues to the Credit Assistant Store Manager.
• Monitortheperformanceofcreditapplicationandaccountmanagementsystemsandpromptlyreportanyissuesthrough appropriate channels.
• Stay informed ofandcomplycloselyto internalcreditpoliciesandprocedures toensurecompanycompliance withstateand federal laws governing consumer credit and protect sensitive customer information.
• Greetcustomerswithawarmsmileandfriendlygreetingwhenevertheywalkwithintenfeetofyou.
• Beresponsiveandtakeownershipofanycustomerissuesincollaborationwithyourmanager.
• Pitchinwithanyothertasksyourmanagermayrequestyourhelpwithaspartofbasicstoreoperations.
• Demonstratea
  Customer Centric
  attitudebyalwaysgreetingandservingcustomersinanengagingandfriendlymanner and going above and beyond to understand each customer and solve for each one’s unique need.
• Alwaysstriveto
  Be Your Best bycontinuallyworkingtoimproveyourknowledgeof thelatesttrendsinyourdepartmentand taking pride in your work.
• Be
  Accountable
  foryouractionsbyensuringthatyoufinishtocompletionanytaskyoutakeonwithintegrityandtransparency.
• Embracetheconcept
  One Team-Family
  at Curacaobyhelpingoutyourteammatesacrossthestoreandthecompany whenever you can.

• High School Diplomaor GED
• Friendly,outgoing personality
• Good listener
• Comfortablewithbasicarithmetic
• Proficienttypingskillsandabletohandleofficeequipment

Page Break

GENERAL

LIFT/ CARRY

PUSH/ PULL

Stand

C

Reach above shoulder

O

10lbsor less

O

12lbsor less

O

Walk

C

Climb

O

11-20 lbs

O

13-25 lbs

O

Sit

C

O

21-51 lbs

O

26-40 lbs

N

F

Squator kneel

O

51-100 lbs

N

40-100 lbs

N

F

O

Over
100 lbs

N

N (not applicable)

=

Activityisnotapplicabletothis occupation.

O (Occasionally)

=

Occupationrequiresthisactivityupto
33% ofthetime(0-2.5+ hrs/day)

F (Frequently)

=

Occupationrequiresthisactivityfrom
33%-66% ofthetime(2.5-5.5+ hrs/day)

C (Constantly)

=

Occupationrequiresthisactivitymorethan
66% ofthetime(5.5+ hrs/day)