Hybrid Lead: Customer Care & AI Tools Coach
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-09-06
Listing for:
Cox Automotive
Full Time
position Listed on 2026-09-06
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Success Management, Technical Support
Job Description & How to Apply Below
Cox Automotive seeks a Lead Customer Care Specialist in Phoenix, AZ. You will lead a team of Customer Care Specialists, provide advanced technical support, and partner with cross-functional teams to improve processes, tools, and training.
This role blends leadership with hands-on customer care and ongoing improvement, with a hybrid work model and day shift. A HS diploma and substantial related experience are required, along with strong communication and problem-solving skills.
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