Customer Success Specialist

Phoenix, United States

Market Value Southwest is a marketing and customer engagement company that helps brands connect with their audiences through strategic campaigns, live experiences, events, and brand activations. Our collaborative team combines creative thinking, thoughtful planning, and hands-on execution to deliver professional, engaging experiences tailored to each client’s goals.

We are seeking a Customer Success professional to provide ongoing support to customers and help manage their day-to-day experience with the company. This position serves as a consistent point of contact for customer questions, account needs, service information, and general requests.

The role requires frequent communication with customers as well as coordination with internal teams. You’ll be responsible for keeping customer information organized, following up on outstanding items, and making sure questions and concerns reach the appropriate people.

Responsibilities include:

• Serve as a primary contact for customer questions and account needs
• Communicate with customers by phone, email, and other established channels
• Provide accurate information regarding products, services, policies, and account activity
• Assist with new customer setup and onboarding
• Review customer requests and determine appropriate next steps
• Follow up on outstanding questions, requests, and account matters
• Coordinate with internal departments to address customer needs
• Keep customers informed regarding the status of open items
• Document conversations, requests, and account updates
• Maintain accurate customer records within internal systems
• Schedule and coordinate customer calls or meetings when necessary
• Gather customer feedback and communicate relevant information internally
• Assist with routine account changes and service requests
• Identify issues requiring additional support and escalates them appropriately
• Maintain professional and consistent communication throughout each customer interaction

• Strong verbal and written communication skills
• Professional and customer-focused approach
• Excellent organization and attention to detail
• Ability to manage several customer requests simultaneously
• Strong listening and problem-solving skills
• Reliable follow-up and time management
• Comfortable communicating with customers on a regular basis
• Ability to handle questions and concerns professionally
• Comfortable working with customer records and account information
• Ability to collaborate with different departments and team members
• Basic proficiency with standard business software and computer systems
• Previous customer-facing experience is helpful but not required
• Competitive compensation
• Supportive team environment
• Consistent and structured work environment