Customer Support Scheduler

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Full Time Clerical Phoenix - Maricopa County, Phoenix, AZ, US

9 days ago Requisition

Salary Range: $18.00 To $21.00 Hourly

ABOUT ADOBE

Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 with a mission of positively impacting the lives we touch
. Headquartered in Phoenix, AZ, with satellite locations across multiple states, APH fosters a culture rooted in inclusivity, human kindness, and high-quality care.

Recognized by Inc. 5000
as one of America’s Fastest-Growing Private Companies and honored five consecutive years as a “Best Place to Work”
by the
Phoenix Business Journal
, APH continues to expand its reach and impact.

APH partners with health plans, providers, hospitals, and families to deliver tailored programs including case management, in-home and in-clinic wellness assessments, preventative care, transitional care, and social services. As one of the nation’s few fully integrated healthcare organizations, APH delivers comprehensive, coordinated medical and social support through a wide range of specialized service lines.

With continued growth on the horizon, APH is seeking mission-driven individuals who are passionate about improving health outcomes and supporting those in need.

POSITION PURPOSE

The Customer Service Scheduler is responsible for coordinating and maintaining a full schedule of in-home wellness assessments and other preventative screenings for our field staff. As a CSS, you will provide inbound/outbound front office support within the service center to coordinate communication efforts, between other member services, and members via phone support, customer services, surveys, and scheduling.

DUTIES & RESPONSIBILITIES

• Demonstrate a positive and professional attitude in providing customer service by being respectful of all clients.
• Demonstrate professional, appropriate, and effective communication with clients, families, and other team members to ensure continuity of care.
• Perform outbound calls to members to schedule their wellness assessments on behalf of the health insurance in their home or via telehealth.
• Work collaboratively within a team setting to provide positive outcomes for patients as well as demonstrate a positive and professional attitude while providing customer service by being respectful of all members.
• Responsible for the management of field staff calendars and ensuring their schedules are full.
• Proactively review, monitor, and adjust calendars for max efficiency.
• Maintain patient confidentiality, following all HIPAA guidelines and regulations.
• Participate in forming solutions for presenting problems and determining realistic goals.
• Answer incoming calls about service inquiries.
• Make outgoing calls including, but not limited to, observation, missed visits, discharge, and satisfaction, as well as others.
• Schedule appointments and service requests.
• Answer incoming calls.
• Make outbound calls.
• Complete scheduling for all needed services.
• Performs other related duties as assigned by management.

SKILLS & QUALIFICATIONS

• Ability to speak English fluently.
• Spanish-speaking is preferred.
• Proficiency in Microsoft products.
• Strong organizational skills with the ability to multitask.
• Identify and resolve problems in efficient and effective ways.
• Ability to manage sensitive information in a confidential manner.
• Excellent written and verbal communication skills.
• Problem-solving and analytical skills.
• Diligence and accuracy.

EDUCATION, LICENSES, & CERTIFICATIONS

• High School Diploma or equivalent required.
• Paid Orientation and Training
• Insurance – Medical, Dental, Vision, and Life
• Employee…