Customer Service Representative

Our Company

For more than 40 years, Cleanpart Group has been a world-leading provider of advanced engineering services, coatings and surface care applications, for many different industries:

• Cleanpart

Find in Cleanpart a reliable and powerful partner for chemical and surface engineering, specialty-coatings, mechanical and process engineering, and precision engineering services for submicron applications.

Is the coating, cleaning, repair, design, redesign and supply of recyclable parts in particle-sensitive production environments. We enable our clients to achieve superior performance with their equipment.

To rapidly develop customized solutions that address the specifics of a particular customer's process or tools gives us a decisive edge that comes to the benefit of our clients.

The Customer Service Representative is responsible for ensuring key administrative functions related to order processing, invoicing, complaint processing and response are efficiently and effectively processed in a friendly manner. Supports the sales team and their efforts of customer satisfaction inside and outside the facility. Personnel functioning in this role work closely with Sales employees, Shipping & Receiving and Manufacturing, so that customer satisfaction is achieved.

• Established as primary contact for incoming calls, potential new sales and follow-up
• Main contact for sales personnel and to be available to assist on an as needed basis for customer requests
• Data entry for all incoming work using software program for Sales order entries and work orders when needed.
• Responsible for generating Purchase orders when needed as well as updating blanket purchase order quantities, acknowledging receipt and confirmation of all other customer PO’s
• Ensuring pricing for invoicing, part information and quantities are correct and invoices are processed timely for services completed.
• Record and monitor customer related weekly reports and providing documented and accurate paperwork to S&R
• Keeping track of Sales orders and purchase orders with customer file maintenance
• Creating and updating Customer profile sheets
• Ability to generate part  decon numbers, fill out paperwork, and incorporate changes in Job Boss
• Update and create “picture spreadsheets” for kits and individual parts per customer
• Monitor and upkeep of process notification forms (PNF) in logbook in the sales office
• Able to assist sales with quotes and tracking information for the customer as requested
• Reporting functions or mailing of general flyers or tracks to customers on an as needed basis
• Assist with Non-Conformance Reports as needed
• Ensuring company policies and procedures are followed.

Knowledge / Skills / Experience

Must have High School diploma or equivalent;
Two (2) years of work experience in a

customer service-related position

Diligence in following procedures, prioritizing, multiple tasks, and producing accurate, high quality, detailed results

Well-organized, self-starter able to work independently while promoting a team-environment

Outgoing personality with effective written and oral communication skills and the ability to communicate with internal and external customers alike

Strong attention to detail and problem-solving ability

Strong computer skills and proficiency with MS Office Suite. Advanced knowledge in Excel is preferred.

Multilingual - Able to understand and communicate in English and Chinese is desired. Japanese and Spanish are also valuable.

Pay Transparency (complete highlighted sections)

• The hourly range for this position is $20 - $24. Factors such as scope and responsibilities of the…