Customer Service Representative

Who are We?

Trucker Path is a leading technology platform in the freight and logistics industry, trusted by over a million drivers and carriers for navigation, load planning, and operational efficiency tools. With deep insight into the commercial trucking ecosystem, Trucker Path continues to expand its offerings to better serve the evolving needs of its users.

Full-time

Trucker Path is a leading technology platform in the freight and logistics industry, trusted by over a million drivers and carriers for navigation, load planning, and operational efficiency tools. With deep insight into the commercial trucking ecosystem, Trucker Path continues to expand its offerings to better serve the evolving needs of its users.

TPI is a sibling company to Trucker Path under the Moatable, Inc. umbrella, created to provide innovative and accessible insurance products tailored specifically for truckers, fleets, and owner-operators.

TPI aims to revolutionize how commercial drivers access insurance by streamlining processes, delivering value, and driving long-term customer relationships. As we rapidly grow our national footprint, we are building a world-class team focused on supporting the trucking industry with best-in-class insurance solutions.

We're hiring a dependable and service-oriented Customer Service Representative (CSR) to support our commercial trucking clients with care, accuracy, and efficiency.

The Customer Service Representative will play a critical part in delivering an exceptional client experience - processing policy changes, assisting with documentation, and ensuring smooth communication between underwriters, producers, and clients.

This is a hands-on, detail-focused role ideal for someone who takes pride in helping others, enjoys problem-solving, and thrives in a collaborative, fast-paced environment. You'll work closely with the operations team to help maintain high levels of customer satisfaction and retention.

• Processing policy endorsements, cancellations, certificates of insurance, binders, and billing documentation
• Reviewing and updating policy documents to ensure accuracy and resolve discrepancies
• Providing responsive and thoughtful customer service to commercial insurance clients
• Staying current on carrier products, underwriting guidelines, and TPI procedures
• Working closely with producers and underwriters to ensure client needs are met quickly and thoroughly
• Assisting with document management and supporting client communications in a timely, professional manner

You'll be based out of our Downtown Phoenix, Arizona office
, and this role requires candidates who reside in the Phoenix metro area. During onboarding and training, you'll work in-office five days a week to build momentum, meet your teammates, and ramp up with hands-on support. Once key training milestones and performance metrics are met, you'll transition to a hybrid schedule of three in-office days per week - giving you the flexibility to balance focused work and in-person collaboration.

• Have a minimum of 2 years of experience in a commercial lines CSR or account support role at a retail agency/broker (trucking focus preferred)
• Hold an active Arizona resident Property & Casualty license (or ability to obtain prior to start)
• Are customer-focused with a positive and solution-oriented attitude
• Are a clear and compassionate communicator who can handle multiple tasks with care
• Are a team player who thrives in a collaborative setting and is eager to learn
• Bring a calm, professional presence to client interactions and…