Senior Customer & Merchant Advocacy Specialist
Listed on 2026-09-17
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Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
Koalafi is seeking a CMAT III to lead complex customer and merchant escalations within the Customer & Merchant Advocacy Team. You will own high-risk, time-sensitive cases, coordinate with SPs, and drive resolution while protecting customer experience and company risk.
You will manage daily operations, partner communications, and cross-functional workflows, operating with strong ownership and proactive communication in a fast paced fintech environment.
Are you ready to take on the Senior Customer & Merchant Advocacy Specialist role at Koalafi?
This role, Senior Customer & Merchant Advocacy Specialist at Koalafi, could be your next move.
We would love to welcome a new Senior Customer & Merchant Advocacy Specialist to our organisation in United States.
For the Senior Customer & Merchant Advocacy Specialist position at Koalafi, we are reviewing applications now.
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