Student Worker - Customer Support Specialist; NFWS

Customer Support Specialist

Grand Canyon Education (GCE) is seeking a Customer Support Specialist to support the mission of Grand Canyon University through GCE's IT department.

Position Summary &

Purpose:

Provide exemplary customer service and resolve inquiries or roadblocks that students encounter at Grand Canyon University.

Primary Responsibilities / Accountabilities /

Essential Functions:

• Provide stellar customer service over the phone.
• Deliver excellent live chat support for all students.
• Utilize critical thinking to troubleshoot and resolve computer issues students may be having while using GCU systems.
• Become familiar with LMS, Student Portal, GCU Media, and eBooks.

Equipment Used: GCE workstation and MS Office.

Qualifications:

• Customer service focused with a positive attitude and willingness to learn new concepts.
• Basic knowledge of Microsoft Office programs such as Word, PowerPoint, and Excel.
• Basic knowledge of PC or Mac computer navigation.
• Ability to think critically.
• Ability to type 30 wpm while interacting with callers and system-based tools.
• Willingness to work some nights and/or weekends; may be required to take a job assessment test.
• Commitment to this role for at least one semester is strongly preferred.

Office Hours of Operation: Monday – Friday: 8:00am – 10:00pm;
Saturday & Sunday: 8:00am – 10:00pm.

Experience /

Education:

Enrolled at GCU as a full‑time student in a Bachelor’s or Master’s program, retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student, maintain good financial and academic (SAP) standing. You may be subject to termination if you fall below the minimum requirements.

Pay Rate: Minimum Wage.

Anticipated End Date: June
30,2026.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre‑employment screening activities, including a background check.