Customer Service Representative

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Health insurance

SUNVEK | Phoenix, Arizona
Full-Time | In-Person

Reports To:

Office Manager

SUNVEK is a leading Phoenix-based roofing contractor and part of the Alta Peak Holdings family of exterior services businesses. We are committed to delivering exceptional workmanship and customer service while building a team that values accountability, continuous improvement, and winning together.

As part of Alta Peak Holdings, SUNVEK benefits from the resources and technology of a growing national platform while maintaining the local expertise and customer relationships that have made the company successful. APH's mission is to build market-leading exterior services businesses by empowering employees to exceed customer expectations.

SUNVEK is seeking a Customer Service Representative (CSR) to serve as a key point of contact for customers throughout their roofing and construction experience. Reporting to the Office Manager, this person will help ensure customers receive timely, accurate, and professional communication while keeping jobs and customer information organized in Service Titan
.

This is an ideal opportunity for someone who understands the pace and complexity of a construction or home-services business, knows how to navigate Service Titan, and takes pride in creating a great customer experience.

• Serve as a primary point of contact for customers, providing responsive, professional, and accurate communication by phone, email, and text.
• Manage incoming customer calls and inquiries, gather relevant information, and ensure requests are routed to the appropriate team member.
• Use Service Titan daily to maintain accurate customer records, job information, appointments, notes, and follow-up activities.
• Coordinate with sales, production, project management, and field teams to keep customers informed regarding scheduling, job status, and next steps.
• Proactively communicate schedule changes, delays, documentation needs, and other project updates to customers.
• Schedule appointments and support the coordination of roofing inspections, service calls, and project-related activities.
• Follow up with customers throughout the job lifecycle to ensure commitments are completed and issues are resolved quickly.
• Help identify and resolve customer concerns before they escalated, involving the Office Manager or appropriate leader when necessary.
• Maintain complete, accurate, and timely documentation within Service Titan so office and field teams have reliable information.
• Support administrative and office responsibilities as needed in a fast-paced construction environment.
• Look for opportunities to improve customer-service workflows, communication standards, and Service Titan processes.

• Previous experience in construction, roofing, home services, or a related field-service environment
  .
• Hands-on experience using Service Titan in a customer service, dispatch, scheduling, operations, or administrative capacity.
• Strong customer-service skills with the ability to communicate professionally with homeowners, field employees, and internal teams.
• Comfortable handling a high volume of calls, customer requests, scheduling changes, and competing priorities.
• Strong organizational skills and attention to detail, particularly when entering and maintaining information in Service Titan.
• Ability to remain calm, solutions-oriented, and professional when handling difficult customer situations.
• Strong written and verbal communication skills.
• Dependable, accountable, and comfortable working in a fast-paced, in-person office environment.

• Roofing industry experience.
• Experience coordinating between…