Passenger Assistance Dispatcher

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy.

As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (Ace Parking. Our Legacy)

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them.

These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

This position is an integral part of our team, embodying our core values of accountability, communication, family, exceptional service, and profitability. Your primary responsibility is to provide support to our operations department while upholding these values.

• Demonstrate ownership, reliability, and personal responsibility for assigned duties, passenger assistance requests, and operational results.
• Report to work on time, prepared for the assigned shift, and maintain reliable attendance
• Take ownership of passenger assistance requests from initial assignment through completion.
• Accurately dispatch Mobility Attendants based on passenger needs, location, flight schedule, service priority, and employee availability.
• Continuously monitor open assignments and follow up on requests that have not been accepted, started, or completed within expected time frames.
• Maintain accurate and timely records of passenger requests, attendant assignments, service status, response times, and completion information.
• Proactively identify potential service failures, delays, or coverage gaps and take appropriate action before they negatively impact the passenger.
• Immediately elevate unresolved service issues, staffing shortages, safety concerns, passenger complaints, or operational problems to the appropriate supervisor.
• Follow company policies, airport requirements, safety procedures, security protocols, and established dispatch procedures.
• Accept responsibility for decisions and promptly correct errors or inaccurate information when identified.
• Protect confidential passenger, employee, airline, and company information.
• Maintain required airport identification, security credentials, training, and qualifications.

• Communicate clearly, respectfully, accurately, and promptly to ensure Mobility Attendants and operational partners have the information necessary to provide effective passenger assistance.
• Maintain continuous communication with Mobility Attendants through radios, telephones, mobile devices, and approved dispatch systems.
• Provide clear and accurate instructions regarding passenger pickup locations, destinations, flight information, gates, and service requirements.
• Confirm attendants receive and acknowledge assignments and understand any special instructions.
• Communicate changes in passenger locations, gate assignments, flight schedules, priorities, or service requirements immediately.
• Maintain professional, concise, and respectful radio…