Customer Success Representative

Phoenix, United States | Posted on 09/16/2026

Market Value Southwest is a marketing and customer engagement company that helps brands connect with their audiences through strategic campaigns, live experiences, events, and brand activations. Our collaborative team combines creative thinking, thoughtful planning, and hands-on execution to deliver professional, engaging experiences tailored to each client’s goals.

We are seeking a Customer Success Representative to provide direct support to customers and help ensure a positive experience with our products and services. This role involves regular customer interaction, answering questions, providing guidance, and helping customers understand the options and resources available to them.

The Customer Success Representative will work closely with customers and internal teams to address needs efficiently, communicate accurate information, and provide dependable support. This position is well suited for someone who enjoys working with people, communicates confidently, and takes a proactive approach to customer satisfaction.

Responsibilities

• Communicate directly with customers to provide information, guidance, and support
• Respond to questions regarding products, services, programs, and current offerings
• Learn about customer needs and help identify appropriate available options
• Provide clear explanations of product and service features
• Assist customers throughout their experience and provide timely follow-up when needed
• Address routine customer questions and concerns and help coordinate appropriate solutions
• Maintain current knowledge of company products, services, and updates
• Build positive customer relationships through professional and consistent communication
• Document customer interactions and maintain accurate information
• Gather feedback regarding customer experiences, questions, and preferences
• Communicate relevant customer information to appropriate internal teams
• Collaborate with marketing, sales, and operations teams to support customer needs
• Participate in customer engagement initiatives and company programs
• Provide additional customer support as needed

• Bachelor’s degree or 1–2 years of relevant professional experience
• Strong verbal and written communication skills
• Excellent interpersonal and customer service abilities
• Comfortable communicating directly with a variety of customers
• Strong listening and problem-solving skills
• Professional, dependable, and organized
• Ability to communicate product and service information clearly
• Strong attention to detail and follow-through
• Ability to manage multiple customer interactions and priorities
• Previous experience in customer success, customer service, hospitality, sales, retail, or another customer-facing environment is preferred
• Comprehensive training and ongoing support
• Hands-on customer success and communication experience
• Professional development and learning opportunities
• Collaborative and team-oriented work environment
• Exposure to multiple areas of customer and business operations
• Opportunities to develop communication and problem-solving skills
• Opportunities for continued growth and increased responsibility