Customer Success Manager

For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact.

DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

DTN is seeking a Customer Success Manager to manage a portfolio of Mid-Market agriculture customers and help them achieve measurable business outcomes through effective adoption and utilization of DTN solutions while protecting and growing recurring revenue.

As the strategic point of contact throughout the customer lifecycle, you will help customers define success objectives, maximize the value of DTN products and services, identify opportunities to improve business outcomes, and successfully renew their subscriptions. You will serve as a trusted advisor who proactively drives retention, mitigates churn risk, and strengthens relationships across a diverse portfolio of agriculture customers.

This role is ideal for someone who is highly organized, customer-focused, and comfortable managing a large book of business through proactive outreach, data-driven account management, digital engagement, and consultative customer conversations.

Location:

Remote

• Develop a strong understanding of customer business objectives, operational challenges, and desired outcomes
• Establish and maintain customer success plans focused on delivering measurable business value
• Conduct post-onboarding adoption activities, business reviews, strategic check-ins, and other ongoing customer engagements
• Help customers align DTN solutions with their workflows, decision-making processes, and business goals
• Demonstrate best practices, new product capabilities, and available resources to increase customer value realization
• Monitor customer usage, adoption patterns, health indicators, and engagement metrics
• Proactively identify and address adoption gaps and recommend actions that increase utilization and customer success
• Educate customers on new features, enhancements, and relevant DTN solutions that may improve business outcomes
• Coordinate customer training, enablement, and education initiatives as needed
• Own and manage the renewal process for assigned accounts, primarily within a rolling-term subscription environment
• Develop and execute renewal strategies designed to maximize retention and minimize revenue risk
• Identify renewal obstacles and churn risks early and engage appropriate internal stakeholders to drive successful outcomes
• Maintain accurate renewal forecasts, customer health assessments, risk documentation, account plans, meeting notes, and customer records
• Develop and execute action plans to address customer dissatisfaction, declining engagement, support concerns, competitive threats, and other retention risks
• Manage customer escalations in partnership with Product, Support, Operations, and Sales
• Act as the voice of the customer by communicating customer feedback, challenges, and opportunities internally
• Identify cross-sell, upsell,…