Client Services Representative

For over 35 years, Stonecrest Animal Hospital has provided compassionate, state-of-the-art veterinary care with exceptional client service. We pride ourselves on a collaborative culture built on teamwork, professionalism, growth, and respect.

We are seeking an experienced Client Service Representative who is passionate about helping people, creating exceptional client experiences, and serving as the welcoming face of our hospital. The ideal candidate is organized, compassionate, and thrives in a fast-paced environment.

As a Client Service Representative, you will play a vital role in creating a positive experience for clients and patients while supporting the daily operations of the hospital.

• Greet clients and patients warmly and professionally
• Schedule appointments and manage multiple provider schedules
• Answer and direct incoming phone calls
• Check patients in and out efficiently
• Process payments and maintain accurate client records
• Assist clients with questions regarding services, products, and treatment plans
• Communicate with veterinary team members to ensure seamless patient care
• Maintain a clean, organized, and welcoming reception area

Work alongside experienced veterinarians, technicians, and support staff in a positive, team-focused culture where your contributions are valued.

8am – 5pm Monday–Friday schedule with NO Saturdays, late nights, or overnight shifts.

Opportunities for professional development, mentorship, and advancement within a growing veterinary hospital.

• 401(k) matching
• Health, dental, and vision insurance
• HSA & FSA options
• Paid time off
• Employee discount
• Tuition reimbursement
• Uniform allowance
• Professional development assistance
• Employee assistance program
• Life insurance

• 1–3 years of customer service experience preferred
• Veterinary reception or veterinary client service experience preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to remain calm and professional in a fast-paced environment
• Avimark experience is a plus
• Ability to work independently and collaboratively

• Appointment scheduling
• Multi-line phone systems
• Client communication and conflict resolution
• Medical record management
• Payment processing and cash handling
• Veterinary software experience (Avimark preferred)
• Attention to detail and time management

• Ability to sit, stand, and move throughout the hospital during shifts
• Ability to work efficiently in a busy reception area
• Willingness to assist in all hospital departments as needed
• Comfortable interacting with a variety of clients and patients daily

If you are passionate about helping people and animals and want to join a hospital that values teamwork, learning, and exceptional patient care, we would love to hear from you!

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all.

At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship…