Dental Treatment Coordinator

Looking for a Dental Treatment Coordinator at our office in North Phoenix. This role combines customer service, administration, and sales support, helping patients understand and move forward with treatment plans while keeping the office schedule and finances organized.

• Patient Communication
  • Explain diagnosis and recommended treatment plans to patients.
  • Coordinate appointments, handle financial arrangements, and ensure patients feel informed and comfortable.
  • Answer questions about procedures, timelines, and outcomes.
  • Build trust and maintain a positive patient experience.
  • Confirm appointments two days in advance.
• Treatment Planning and Case Presentation
  • Review treatment plans created by the dentist.
  • Present options, prioritize procedures, and discuss urgency.
  • Help patients commit to and schedule treatment.
• Scheduling and Coordination
  • Schedule appointments based on treatment priority and availability.
  • Coordinate multi-visit or complex procedures.
  • Manage cancellations and follow‑ups.
• Financial Coordination
  • Explain costs, insurance coverage, and out‑of‑pocket expenses.
  • Offer payment plan options or financing solutions.
  • Verify insurance benefits and submit pre‑authorizations.
  • Present alternative payment methods via Cherry or Care Credit.
• Insurance and Administrative Tasks
  • Communicate with insurance companies regarding claims and approvals.
  • Track pending treatments and follow up with patients.
  • Maintain accurate patient records in dental software systems.
• Case Acceptance and Practice Growth
  • Encourage patients to proceed with recommended care.
  • Monitor treatment acceptance rates.
  • Support office production goals.

• Strong communication and interpersonal skills.
• Knowledge of dental terminology and procedures.
• Experience with Dentrix practice management software.
• Understanding of dental insurance and billing processes.
• Organizational and multitasking abilities.
• Sales or customer service experience (often preferred).

• High school diploma or equivalent (required).
• Dental assisting, front office, or administrative experience (preferred).