Technical Support Specialist - AutoCAD Elec

Job Requisition  #

26WD97678

We are hiring a Technical Support Specialist to join our Product Support Team. This group of highly motivated industry professionals resolves customer issues with an empathetic approach. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with AutoCAD Electrical and Enterprise workflows? Then we would like to hear from you! Reporting to a Support Manager, you will actively engage with Autodesk customers to provide solutions, direction, and general troubleshooting for AutoCAD Electrical products via phone and web.

Our specialists collaborate closely with their peers to analyze trends in customer activity and contribute to the development of the Autodesk Knowledge Network, increasing customer satisfaction and dedication. You may also engage in proactive support activities such as developing and presenting webinars or training materials, hosting Q&A sessions on our online communities, or presenting at company events like Autodesk University.

• Respond to AutoCAD Electrical and AutoCAD support requests from customers
• Prioritize critical technical issues and monitor service level compliance
• Document support interactions in a company-wide case management system
• Advance unresolved issues to senior staff as required
• Research, verify, and document product defects
• Actively handle personal backlog of support requests
• Manage customer and partner expectations by providing timely updates on progress
• Assist in the fundamental development and maintenance of knowledge base quality

• Bachelor's in Engineering or related field
• 6+ years of industry experience
• Proficiency or familiarity using AutoCAD and AutoCAD Electrical software in a production environment
• Knowledge of additional AutoCAD verticals a plus
• Strong customer service, troubleshooting, and analytical skills
• Strong written and verbal English communication skills; additional language skills are advantageous

• People‑minded: empathizing with, responding to, and problem‑solving customer issues
• Prompt: making timely decisions based on sound logic and consideration of the consequences
• Take initiative: having a strong sense of ownership with a bias for action and willingness to roll‑up your sleeves
• Organized: clarifying assignments, prioritizing work and paying attention to detail to ensure work is done in a timely and high‑quality manner
• Strategic: offering articulate recommendations and rationale and building support with key decision makers
• A wet sponge: actively listening to others to communicate technical information clearly and concisely
• Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills
• Influential: being a role model inspiring others and creating a positive impact

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting

Salary is one part of Autodesk’s competitive compensation package. For U.S.

-based roles, we expect a starting base salary between $60,100 and $107,690. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.