Student Services Specialist; Enrollment Services

Student Services Specialist (Enrollment Services)

Job : 322407

Location: Phoenix College

Full/Part Time: Full Time

Regular/Temporary: Regular

Hourly Rate: $19.17 - $23.99 per hour

Grade: 109

Work Schedule:
Fall:
Monday - Thursday, 9am - 6pm;
Friday 7:30am - 4pm
Summer

Hours:

Monday - Thursday, 7:30am - 6:30pm
May require occasional evenings and weekends.

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators live out our vision—creating excellence in education for a better world. We focus on people—not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County.

Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Situated in central Phoenix, Arizona, Phoenix College (PC) welcomed its inaugural class of students on September 13, 1920. A comprehensive community college with over 17,000 students and more than 150 degree and certificate programs, including two bachelor's degrees, Phoenix College embraces a student-centered approach to ensure quality teaching and learning. PC is a designated Hispanic Serving Institution (HSI) and is nationally recognized with the Seal of Excelencia.

In 2025, PC was named as one of the top 16 community colleges in the nation as a Most Promising Place to Work by the National Institute for Staff and Organizational Development (NISOD). Join our top-tier faculty and staff as we innovate and lead in higher education.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off:
  Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Mobile On-Site Mammography Screenings
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

In a learning college environment, this role provides comprehensive enrollment services to new and returning students. The position collaborates closely with the Contact Center, Welcome Desk, and Admissions, Records & Registration teams, while also supporting related areas such as testing, advising, financial aid, veterans' services, and international student services. Support is delivered through multiple channels, including in-person, phone, chat, and text, using a variety of technology systems to guide students through the enrollment process.

This role supports students and enrollment services, with responsibilities spanning direct student interaction, data management, team collaboration, and special projects.

• Student Support (55%): Provides comprehensive assistance to prospective and current students across key enrollment areas, including admissions, placement testing, registration, financial aid, veterans' services, international programs, career services, and transfer requirements. Primary support is delivered via phone, with additional service provided in person at the Welcome Desk and through email, chat, and text.
• Data…