Program Manager Medical Assisting

Summary

The Program Manager is responsible for overseeing the academic integrity and operational success of their assigned program(s), including curriculum development, faculty management, student outcomes, accreditation compliance, and overall program performance. This position plays a key role in student retention and success, while also ensuring that educational programs meet institutional and accreditation standards. The Program Manager will ensure that faculty are well-qualified and equipped to deliver quality education and may also teach courses as part of their duties.

The position also involves managing resources and ensuring continuous program improvement based on assessment data from a variety of metrics.

• Manage all aspects of the assigned academic program(s), ensuring that it meets accreditation standards, institutional objectives, and regulatory requirements.
• Oversee the development and implementation of student retention strategies and monitor student progress, including students on leave of absence, externship, or clinical placements.
• Supervise, train, and evaluate faculty, ensuring high instructional quality. Participate in the hiring and selection process for new faculty members and provide continuous professional development opportunities.
• Coordinate faculty scheduling, faculty meetings, and program-specific training and orientations for new faculty and students.
• Conduct faculty classroom observations and provide constructive feedback to improve teaching effectiveness and provide a reflective debrief with the intent to personalize the individual growth and development of instructional competencies.
• Develop and implement action plans based on student learning outcomes (SLOs) data, faculty performance, and program reviews to ensure continuous improvement.
• Maintain and manage the program’s inventory of equipment, supplies, and textbooks; ensure the timely ordering and proper calibration of equipment.
• Participate in curriculum development, review, and revision to ensure that program content remains relevant, engaging, and aligned with industry standards.
• Assist in sourcing new employer sites and conduct employer and externship site visits.
• Facilitate advisory committee meetings, campus governance participation, and other relevant institutional meetings.
• Other duties as assigned.

• Teach assigned courses in the program, in alignment with the approved curriculum and course outlines.
• Assess and analyze student mastery of course and program learning outcomes and adjust instructional methodologies accordingly.
• Monitor student attendance, provide feedback on academic performance, and offer additional tutoring or support outside of class as needed.
• Maintain accurate student records, submit grades and attendance reports according to institutional guidelines, and ensure that all records are up to date.
• Participate in professional development opportunities, advisory board meetings, and student support activities, including but not limited to tutoring labs, skill seminars, and career placement services.

• Direct supervision of faculty members.
• Responsible for interviewing, hiring, training, and evaluating faculty and staff.
• Provide guidance and feedback to faculty on their teaching performance and ensure that faculty members meet institutional standards and student expectations.
• Foster collaboration and teamwork among faculty and staff to promote a positive work environment and achieve programmatic goals.

• Leadership & Management Excellence
  :
  Inspire and motivate faculty and staff to achieve program objectives; manage resources effectively and align team goals with institutional priorities.
• Adaptability
  :
  Respond to change with flexibility, creativity, and the ability to learn new ways of working; adapt to the shifting demands of the academic and administrative environment.
• Communication
  :
  Clearly communicate expectations, provide feedback, and convey important program updates to faculty, students, and stakeholders; listen and collaborate effectively.
• Integrity & Ethics
  :
  Demonstrate personal…