Enrollment Specialist

Job Description

Opportunity at a Glance

The Specialist, Enrollment serves as a team member with an acute ability to build trusted relationships with current and potential students while using in-depth knowledge of the university's programs and features. Specialists provide excellent service to prospective students to understand their personal and professional development goals and identify the appropriate higher education program to enable their future success.

• Master the various steps in the enrollment process to include specialized areas such as financial aid.
• Effectively communicate the value propositions of our brands in order to be able to provide an excellent student experience by offering the right program and start date through various communication methods such as phone/mail/fax/direct mail to enable the prospect to make an informed decision for the appropriate academic program.
• Utilize critical thinking and problem‑solving skills to address and resolve student issues and ensure positive student experience.
• Exceed performance standards through personal conduct, individual and team attitude.
• Contribute to the growth of the business by guiding prospective students through the University’s enrollment process and assessing potential applicants to determine if they are qualified to apply and enroll in all academic programs, including Doctoral and Alumni programs.
• Conduct quality inbound/outbound communications, increase level of lead activity, complete accurate applications, maintain professional demeanor, and cultivate positive working relationships.
• Consistently keep track of, enter information into computer software and ensure accurate student information while observing confidentiality of information in a regulated environment.
• Maintain positive relationships with students to help support program persistence and generate referral activity.
• Work collaboratively to build a strong team relationship by working with direct team and other functional departments.
• Participate in training sessions and activities to facilitate student enrollments and team collaboration.
• Perform other duties as assigned.
• Comply with all policies and standards.

• Bachelor’s Degree Required.
• 1+ year of customer service, account management, or relationship building experience. Preferred.
• 1+ year of previous admissions experience. Preferred. Working knowledge of Microsoft Office (Word, Excel, PowerPoint). Preferred.
• Must possess a confident telephone presence and excellent verbal, written and interpersonal communication skills.
• Must be self‑motivated and able to work effectively in a team environment.
• Proven ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards.
• Possess a high level understanding of products and degree programs offered to students.
• Must possess effective time‑management skills, a sense of urgency and the ability to plan and prioritize daily activities.
• Must possess consultative skills and demonstrate the ability to adapt to change in a fast‑paced environment.
• Must possess the ability to receive constructive feedback and demonstrate accountability.
• Must possess critical thinking, problem‑solving skills and good judgment.
• Must successfully complete Enrollment Specialist training, including product evaluations and telephone assessments before being certified as an Enrollment Specialist.
• Must maintain confidential student data in line with the Covista Code of Conduct and Ethics policy.
• Must comply with the Covista Code of Conduct and Ethics policy in all professional activities.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $24 and 26.44/hr actual pay will be adjusted based on job‑related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.

The position qualifies for the benefits listed below.

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays