Academic Success Advisor

Minimum Qualifications

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

The New College of Interdisciplinary Arts and Sciences at ASU is seeking a highly motivated individual to join our undergraduate student services team at the West Valley Campus. Utilizing holistic academic advising, retention and support strategies, this position will provide a hybrid of advising and retention/persistence support to First-Year undergraduate campus students. They will work as a part of both the retention and advising teams to increase persistence, retention and graduation rates.

This position is located at ASU’s West Valley campus with the opportunity for hybrid work as the business need allows.

• Provides individual and group FYS academic advising and/or interacts with students in support of academic success
• Executes strategic campaigns, events, outreach, advising, and engagement efforts to increase retention and persistence among the First-Year campus cohort for the New College
• Leads and executes New Student Orientation and any events or efforts associated with onboarding (including ASU Welcome, College Assembly, Move-in and other college-specific events as assigned)
• Facilitates multiple sections of NEW 101 as assigned
• Supervises assigned Peer Academic Leader (PAL) in the residence hall and supports/mentors programming efforts as assigned
• Analyzes financial and academic challenges proactively to ensure timely progress to enrollment and course completion
• Carefully encourages career path and major changes as appropriate in the first year.
• Advise students on university policies, procedures, and academic expectations, offering strategic problem-solving support for academic and personal challenges
• Maintain accurate student records, generate reports, and provide data-driven insights to support student engagement and retention efforts
• Establish and maintain strong relationships with students, offering holistic support as they transition to and navigate university life
• Serve as a liaison between students, faculty, financial aid, and campus support services to help resolve issues and eliminate barriers to student success as directed.
• Demonstrate appropriate emotional intelligence, critical thinking, discretion, and sound judgment in all student interactions and program initiatives
• Perform other duties as assigned to support student success and university initiatives

• Master's degree in counseling, higher education, or closely related field
• Direct academic advising and retention/engagement experience with First-Year undergraduate student populations. Demonstrated knowledge of principles, practices, procedures, and methods of evidence-based, academic advising and retention strategies
• Demonstrated knowledge of ASU's academic structure, programs, colleges, departments, and organizations
• Experience in interpreting student needs and determining when to liaise with other university resources
• Experience in designing presentation materials and evidence of effective oral presentations in group settings
• Demonstrated ability to communicate effectively and use emotional intelligence
• Evidence of professional maturity, discretion, and judgment
• Experience in applying the principles, techniques, and methods of teamwork, compromise, and collaboration to produce desired outcomes
• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration, and other interested parties
• Experience in rapidly adapting and effectively utilizing new technology, practices, policies, and methods
• Demonstrated ability to think critically and independently, while operating effectively in an organizational hierarchy
• Experience with use of internet-based research tools and Microsoft Office computer applications
• Experience with Salesforce, Peoplesoft, and other student tracking tools preferred
• Frequent bending, reaching, lifting, pushing, and pulling up to 25 pounds
• Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

$60,000 - $70,000 per year; DOE

13591 N. 47th Avenue Phoenix, AZ 85051

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.