Student Support Specialist

Responsibilities

• Connect students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.
• Provide retention support to all first-year, transfer and continuing college students.
• Meet one-on-one with students to increase their persistence and performance at the university.
• Connect the student to other critical resources, including counseling, health services, financial aid and advising.
• Support retention events that happen across all four campuses.
• Works to plan and execute activities throughout the fall and spring semesters to support engagement and retention activities.
• Collect and organize retention data.
• Works to maximize use of existing software systems, including but not limited to, Sun Devil Sync , and Salesforce.
• Assists student organizations in understanding and interpreting University policies and procedures.
• Develops and implements evaluation and assessment of retention strategies within the unit.

• Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills, and abilities have been achieved.
• Preference will be given to candidates with at least two years of experience with student retention or enrichment programs.
• Commitment to values compatible with and supportive of ASU's charter.
• Ability to work independently as well as collaboratively.
• Demonstrated knowledge of leadership practices and techniques.
• Demonstrated knowledge of college/university student engagement techniques.
• Skill in developing and implementing student programming/activities in a higher education setting.
• Skill in training college/university students for leadership roles and the ability to build and maintain good working relationships with student and professional staff.
• Experience in program development and implementation.
• Skill in verbal and written communication, including basic desktop publishing experience.
• Availability to work nights and weekends when needed.