Assistant Director, Student Services

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

The New College of Interdisciplinary Arts and Sciences at ASU is seeking a motivated individual to supervise the undergraduate advising team at ASU’s West Valley campus. This position is Monday-Friday 8AM-5PM with occasional nights and weekends and is located at ASU’s West Valley campus in Glendale, Arizona. The opportunity for some hybrid work is offered, as the business need allows.

$70,000 - $80,000 per year; DOE

4701 W. Thunderbird Rd, Glendale, AZ 85306

• Supervises all programs within a department or a unique program (e.g., internship, special populations program) at the college, campus, or university level.
• May provide direct academic advising up to 50% of their work week as the business need requires.
• Provides recruitment/retention and/or other student support functions as needed.
• Assesses unit operation functions and implements policies, procedures, and objectives as directed as it relates to student services.
• Initiates and prepares administrative reports and documents.
• Supervises, trains, and evaluates assigned staff; supervises all academic advising, recruitment/retention, and/or student support activities as directed.
• Represents the college/department and serves on various department and university committees as directed.
• Provides consistent leadership and presence in the student services center.
• Other duties as assigned

• Direct experience with supervising undergraduate academic advisors in a higher education setting
• Direct experience in undergraduate academic advising in a higher education setting
• Demonstrated knowledge of the principles and practices related to academic advising
• Supervisory experience in a higher education setting, specifically within academic advising
• Proven experience fostering an environment that positively influences productivity and employee retention
• Demonstrated knowledge of management and supervisory principles and practices
• Experience in taking initiative and problem solving and/or making decisions independently
• Experience in planning, analyzing, and coordinating activities and establishing priorities in both student service and retention
• Experience in effectively managing, supervising, and evaluating assigned staff, specifically academic advisors
• Experience in establishing and maintaining effective working relationships
• Demonstrated knowledge of service standards, practices, and business acumen
• Demonstrated critical thinking and applied skills in emotional intelligence in performance management and conflict resolution
• Demonstrated professionalism and effective communication; verbal, non-verbal and written
• Evidence of a strong understanding of service culture and accountability in a higher education setting, specifically in academic advising

Bringing together the best of both an intimate-college experience with its close personal relationships and a top-tier research university with its cutting-edge research faculty ASU is New College of Interdisciplinary Arts and Sciences located at the beautiful West Valley campus is nationally unique. Working across old disciplinary boundaries, our faculty produce innovative research, not just report on it. We take our students with us on this fascinating journey, which provides extraordinary opportunities for growth and exciting ways to shape your future.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the…