Student Services Analyst (Two Openings

Position: Student Services Analyst (Two Openings)
Coordinates, administers and implements student academic advisement programs by providing operational planning, program management and evaluation, direct student service delivery, as well

as problem-resolution, and technical assistance. This posting is for two positions.

Essential Functions

45% - Provides professional-level end-to-end Academic Advising to a caseload of students, to support student learning, persistence, and degree completion. Provides 1:1 as well as group academic advising, on-boarding, retention, and academic advising and success support functions to students to ensure ongoing successful progress to completion of degree program. Provides

guidance to students on goal setting, decision making, degree and certificate options, transfer pathways, course selection, registration, academic progress and satisfactory progress toward

certificate/degree using People Soft and other technology. Identifies academic options including extracurricular activities, study abroad program(s), research, and internships. Provides advice and consultation to student in selection of options best suited to student's goals, interests and skills. As the primary liaison, connects students with academic and personal resources including tutoring, counseling, and career services. Provides ongoing, proactive follow up to ensure student learning and progress outcomes are met.

Monitors student academic progress through a variety of reporting tools.

25% - Facilitates change management activities related to Guided Pathways and the case management approach to program advisement. Provides programmatic support of this model by

being an institutional resource to improve and advance the advisement role for student success. Works collaboratively and collegially with academic units and student services throughout the

colleges and across the district to facilitate comprehensive academic support. Acts as college/department liaison to current and prospective students, faculty, staff, and external groups

on issues related to academic advising and success. Coordinates with College and District partners to promote programs on campus and within the community. Develops and delivers training and professional development to faculty and staff on topics related to advising;
Interprets and explains College and Maricopa Community College District policies and procedures related to admissions, curriculum, advising, student success, and degree completion. Works with faculty and counselors to develop and teach student success courses. Supervises and provides work direction to undergraduate student workers as needed. Evaluates performance and provides feedback on occasion. Handles immediate or sensitive issues requiring confidentiality or quality assurance.

Escalates matters requiring senior leadership intervention at a Director or Dean level.

15% - Researches program opportunities, industry standards, trends, best practices and emerging technologies. Coordinates projects related to student learning, success, and retention. Implements program outreach and/or recruitment and retention. Prepares and presents at new student orientations and information sessions for current and prospective students. Outreach work to student organizations. Designs, develops, maintains and delivers program resource information, presentations, reports, correspondence, and promotional material.

15% - Develops and assesses student learning outcomes. Conducts assessments. Analyzes and maintains program data to gauge student learning and success as well as program effectiveness. Coordinates, implements and evaluates processes and procedures. Makes recommendations for program improvements.