Senior Academic Success Advisor

• Provide individual and group academic advising for on-campus and online undergraduate students, accelerated 4+1 program students, and online graduate students
• Guide students in evaluating academic options, understanding degree requirements, and developing academic, professional and personal plans
• Monitor academic progress using People Soft, Salesforce, DARS, Analytics and other advising tools
• Identify concerns, resolve complex student issues, and connect students with appropriate resources
• Teach ASU 101-NU
• Represent the college at orientations, workshops, recruitment events and student success activities
• Coordinate 4+1 program recruitment, outreach, communications, admissions processes, progression tracking and pathway transitions
• Develop and maintain 4+1 program resources, marketing materials, documentation, advising guidance and training materials
• Lead onboarding for new advisors and provide recurring training for advising staff
• Prepare reports and documentation using dashboards and analytics to monitor student outcomes, program effectiveness and retention trends
• Build collaborative relationships with students, faculty, staff and leadership
• Analyze information, set priorities, resolve issues, communicate recommendations and manage escalations
• Work independently and as part of a structured team; deliver presentations to varied audiences
• Schedule appointments, maintain calendars, review completed tasks and adapt to changing priorities
• Perform other duties as assigned

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved
• Evidence of a Master’s degree in higher education, student personnel administration, education, nursing/health, or closely related field (desired)
• Knowledge of basic leadership practices
• Skill in preparing detailed reports on a timely basis
• Ability to clearly communicate to perform essential functions
• Ability to work collaboratively across various departments
• Effective computer use, including inputting, reviewing, retrieving information and extended periods of screen, mouse and keyboard use
• Ability to use calculator, telephone, computer, printer, fax and copier
• Professional representation of department/programs
• Ability to respond to emergency situations
• Demonstrated knowledge of management and supervisory principles and practices
• Demonstrated experience providing service to students and/or customers
• Demonstrated knowledge of basic project management and organizational practices
• Demonstrated knowledge of CRM programs and higher education student information systems
• Experience establishing and maintaining effective working relationships with internal and external clients
• Experience developing and conducting group presentations for varied audiences
• Demonstrated knowledge of customer service principles, practices, methods and techniques
• Must pass required background and fingerprint checks

Demonstrates expertise in academic advising, student support, and program coordination, with a strong focus on developing resources and training materials. Proficient in utilizing CRM programs and higher education student information systems to enhance student outcomes and retention.

• Academic Advising
• Program Coordination
• CRM Programs
• Student Information Systems
• Group Presentations

• Report Preparation
• Project Management
• Data Analysis
• Student Support
• Resource Development

• Collaborative Communication
• Problem Solving
• Leadership Practices
• Customer Service
• Relationship Building

• Bachelor's Degree
• Master's Degree (Desired)

• Higher Education
• Student Personnel Administration
• Student Success
• Admissions Processes
• Retention Trends

• People Soft
• Salesforce
• DARS
• Analytics
• Dashboard Tools