Phoenix Start-Up Service Leader

Position Overview As a Phoenix Start-Up Service Leader, you will support ASU City Year Student Success Coaches as a role model and mentor, while continuing to coach and mentor elementary and high school students. You will help these students earn academic success, improve their attendance, and develop positive behaviors  will plan and monitor individual student progress and work with teachers on whole class instruction, breakout spaces, and other in-class student assistance.

This position will also be charged with specific tasks that support a unique first start up year. This position is unique to the Phoenix location, and only individuals who have completed at least one year in a City Year Corps Member position (Student Success Coach, Second Year, Service Leader, Team Leader) in another City Year location is eligible to apply.

Although the Phoenix Start-Up Service Leader position will have similarities to other City Year Service Leader roles across the country, there are key differences in benefits and job scope.

This is a part-time, regular position. Staff are scheduled to work up to 34 hours per week during standard school hours, Monday through Friday for the FY27 start-up year in Phoenix. Occasional additional hours may be required for training or special events. This role reports to a City Year Impact Manager and works closely with school staff and ASU CY Student Success Coaches.

Staff working shifts of 5 hours or more are required to take an unpaid, duty-free 30-minute meal break in accordance with City Year policy.

• Support start-up-year Phoenix site priorities, including training, school partnership coordination, recruitment, fundraising, and other operational initiatives that contribute to a successful site launch.
• Serve as a peer leader and mentor to ASU Student Success Coaches by modeling effective service practices, supporting onboarding, and reinforcing City Year culture and expectations.
• Partner with the Impact Manager to support implementation of the City Year service model through coaching, observation, problem-solving, and monitoring team and student progress.
• Collaborate with teachers and school staff to provide targeted academic interventions (as needed) and promote positive student outcomes and a supportive school climate.
• Demonstrate professionalism, adaptability, and accountability while serving as a resource for Student Success Coaches and helping foster a positive team culture.

• Delivering Results Organization:
  Identifies and adopts processes for managing time and information so that they position themselves to be fully present for service and to complete their tasks.
• Critical Thinking & Analysis:
  Analyzes information, considers different perspectives, and makes informed decisions by questioning assumptions and evaluating evidence.
• Planning & Execution:
  Plans, prioritizes, and manages tasks and resources effectively.
• Self-Management Accountability:
  Holds self responsible for the impact that their actions have on team members, goals, and broader organizational mission.
• Decision-Making:
  Identifies problems, explores options, considers consequences, and makes choices that maximize positive outcomes, while also learning from mistakes and seeking guidance when needed.
• Adaptability:
  Adjusts to new conditions, learns from experiences, and remains effective in changing environments over time.
• Relationship Building Communication:
  Conveys information effectively and efficiently through successful active listening, written, oral, visual, non-verbal, and contextual expression.
• Collaboration:
  
  Works together with others to achieve a shared goal.
• Teamwork:
  Actively works with one or more people who have different skill sets to complete a goal or produce a finished product such as a task, project, or shared ideas.

Ability to sit for extended periods and occasionally stand or walk. Manual dexterity for typing, writing, and handling office equipment. Visual acuity to read screens and printed materials. Hearing ability to participate in conversations and respond to phone calls. Occasional lifting or carrying of items up to 10-20 lbs (e.g., office supplies). Ability to communicate clearly in person, by phone, and in writing.

Operates in a school environment with extended interaction and work with other people – students and adults; team/small group, 1:1 majority of work, some individual work preparation needed. Requires travel to and from…