Planner, Energy​/Power Generation, Field​/Service Technician

Responsibilities

• Quote, plan, schedule, invoice and coordinate jobs in a timely and accurate manner, ensuring a positive customer experience.
• Execute service contracts, including SAP entries, invoices, site visit scheduling, and materials planning to ensure adherence to our contractual agreements.
• Manage inventory for field jobs and van stock, including parts ordering, proactive delivery tracking, and stock accuracy.
• Proactively move jobs forward through the field service process by driving actions of service engineers, supply chain team, and customers.

The Planner Is Responsible For

• Quote, plan, schedule, invoice and coordinate jobs in a timely and accurate manner, ensuring a positive customer experience.
• Execute service contracts, including SAP entries, invoices, site visit scheduling, and materials planning to ensure adherence to our contractual agreements.
• Manage inventory for field jobs and van stock, including parts ordering, proactive delivery tracking, and stock accuracy.
• Proactively move jobs forward through the field service process by driving actions of service engineers, supply chain team, and customers.

• Create, maintain, and track field service opportunities and quotes using C4C, SAP and Veasy Quoter.
• Create and maintain service jobs in SAP for chargeable, contract, warranty, and internal jobs.
• Use Innosoft planning software to schedule, track, and maintain service engineer activities.
• Order and expedite parts as needed to ensure on‑time delivery. Communicate status and tracking details to stakeholders.
• Communicate with customers to schedule/confirm service dates and parts deliveries and to uncover customer‑specific requirements for access.
• Proactively review WIP regularly, to detect potential delays and stalled jobs. Take action or assign tasks to drive jobs forward.
• Maintain WIP report and lead weekly WIP meeting.
• Monitor transactions by service engineers to ensure timely and accurate entries for labor, materials, travel expenses, EPAS codes, Risk Assessment, and Reports.
• Execute Contracts, including SAP entries, invoicing, site visit scheduling, and materials planning. Ensure service engineers adhere to scope of contract.
• Act as champion and process owner for existing Contracts to ensure that we delight our customers with our services, timeliness, quality, and communication.
• Monitor pending Contract expirations within 3 months and communicate with all stakeholders to engage in the renewal process.
• Proactively contact customers to schedule complimentary Health Checks or Sales Assist visits to increase service engineer productivity, especially when traveling.
• Communicate frequently and effectively with customers, service engineers, and Service Management to drive jobs forward and keep stakeholders informed.

Education BA is preferred but not required with 5 or more years of production planning or project management experience.

• Production planning
• Project management
• SAP experience preferred
• This job requires communicating directly with customers to coordinate and plan various types of field service jobs.
• Strong organization skills
• Fluent Microsoft 365 suite applications

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

This position is onsite, supporting our valued customers at Intel!

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall,…