HVAC Service Supervisor

Standard work days are Monday to Friday, with occasional on‑call after hours. This position is expected to work in excess of 40 hours per week during periods of high demand.

• Company-Provided Vehicle
• Comprehensive Medical, Dental, Vision plus employer contributions
• 401K – Matched
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Tuition Reimbursement
• Gym and Fitness Reimbursement
• Rideshare and Taxi Benefits
• Company Events and Awards
• Relocation Assistance Available

Provides technical support and job site leadership to ensure a competent, highly qualified workforce; redeems customer commitments in a professional, high-quality, and timely manner while maximizing gross profit margins.

• Demonstrated leadership skills
• Minimum 10 years of commercial/industrial service technician field experience
• Universal EPA Certified
• Knowledge of chillers, boilers, vibration and oil analysis
• Must possess a valid driver's license and maintain a safe driving record
• Certificate of Completion or Diploma from an accredited HVAC trade school preferred

• Effectively manages and controls equipment, material, tool utilization, and costs while assuring proper staffing and efficient field operations.
• Audits required documents before the start of work to ensure all pertinent information is included and personnel are well informed of the scope of work.
• Provides current input and actively participates in regular review meetings on work progress, customer relations, field relations, internal administration, and other matters affecting service operations.
• Expedites and achieves schedules through the dispatcher; returns unused materials to suppliers for credit; closes all completed jobs and expedites release for billing.
• Provides sales personnel with leads and alerts sales personnel about competitive sales efforts.

• Ensures customer concerns are responded to quickly and efficiently while building and maintaining customer confidence and satisfaction.
• Capable of influencing and driving customer satisfaction; possesses judgment to elevate procedures during emergencies so customers’ needs are met.
• Effectively communicates relevant information to customers regarding their systems, regardless of the customer’s level of technical knowledge.
• Reports customer relations activity affecting customer satisfaction; fosters positive long‑term relationships.

• Trains all levels of service technicians, apprentices, and interns; mentors service representatives on how to solve problems independently.
• In coordination with Service Manager, develops and implements programs to improve the skills of individual technicians and the work group as a whole; provides training assistance and support during evening training classes at Haynes Mechanical Systems.
• Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building positive team morale; puts success of the team above own interests.
• Tactfully approaches others; reacts well under pressure; respects and considers others regardless of status or position.
• Ensures staff have read and are familiar with all safety procedures and manuals; provides ongoing training regarding on‑the‑job safety.
• Effectively audits the performance of staff and recommends appropriate personnel actions, including hiring, termination, promotion, demotion, and compensation.

• Keeps technical knowledge up to date as equipment and concepts evolve; gains familiarity with new products and techniques as they are introduced.
• Belongs to and takes advantage of technical organizations to improve technical knowledge.

• Able to lift 75 lbs from floor to waist with possible repetition
• Able to lift 50 lbs from shoulder to overhead
• Able to work with both arms above head for a minimum of 5 minutes
• Able to carry 50 lbs for a distance of 25 feet
• Able to push or pull 125 lbs for a distance of 500 feet
• Able to climb stairs and ladders
• Able to carry 30 lbs while climbing stairs or a ladder
• Able to…