Controls Service Coordinator

For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how.

At MPSW, we’re team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you’ll fit right in here.

Reports to:

Controls Service Manager

FLSA Status:

Non-Exempt

The Company

MPSW, a Meriton portfolio company, is one of the largest independent HVAC Equipment and Solutions providers in Arizona and New Mexico. Our company has offices in Phoenix, Tucson, Albuquerque, and El Paso with over 175 employees throughout Arizona,New Mexicoand Texas.

We are proud members of ASHRAE, ASPE, AEE, and others. We represent over 100 manufacturers, offering innovative systems with flexibility of equipment and solutions to best match each application. We work with industry professionals and end users from the conceptual stage of projects to provide energy efficient,value‑added solutions to their complex problems.

Our team is driven by our purpose: to provide comprehensive,innovative and flexible solutions for our industry partners whileoperatingon a firm foundation of uncompromising character. MPSW continuously strives to positionourselvesas trusted allies who value reputation and partnerships above all.

The Opportunity

We are seeking an experienced Controls Service Coordinator responsible for coordinating, controlling, and directing activities of the controls service department and technicians. Must be detailed and customer service oriented and have excellent organizational skills. Position requiresa high levelof verbal and written correspondence with customers, technicians, supervisors, and the field. Must be able to work well with others in a fast-paced & high-volume environment.

Participation in other aspects of the Controls businessasrequired.inventory, and training programs.

Responsibilities

• Scheduling of filed service labor and creation of labor bookings.
• Add Service Accounts and Billing Accounts for new Controls Service Customers.
• Ensuring customer satisfaction by over-communicating.
• Creation of Field Service Projects, Work Orders (WO) , and POs for procurement.
• Acts as the 1st Point of c ustomer c ontact on service requests received by phone or email .
• Dispatch Technicians based on urgency of the request and availability of part s and labor.
• Call customers as a reminder of next day appointments and advise customers of schedule changes .
• C ommunicate expectations in scope and schedule for Preventive Maintenance work between customer and field staff .
• Notify s ales staff with details on customer requests for pricing on parts and services .
• Coordination of additional resources with other department managers as needed.
• Support Controls s ervice operations by producing system reports as requested by management.
• Request and track material purchases and delivery in support of Controls s ervice p rojects .
• Update required technician field tasks with labor assignments based on the weekly schedule.
• Additional job duties may be required .

The Required Profile

• Minimum of 2 years of experience as a Coordinator, Dispatcher or Customer Service Representative .
• Intermediate MS 365 skills in Microsoft Word, Excel, PowerPoint, and Outlook
• Experience with Dynamics 365 Finance & Operations (F&O) helpful
• HVAC, c ontrols c ontracting, e ngineering or c onstruction industry experience a plus

Ability to read andcomprehendsimple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Abilityto apply common sense understanding to carry out instructionsfurnishedin…