Field Service Manager

Role Summary

The Field Service Manager leads a team of field service technicians and coordinates all troubleshooting and repairs of all Flowserve and Non-Flowserve products for customers in industries such as oil and gas, chemical, nuclear, coal, mining and water/wastewater industries. The job also involves coordination of all the CSCs in a region and training their field service technicians, creating a pool of resources that are available to customers outside of their region in case of demand.

Scope of work includes T/A tracking and coordinating T/As in a region.

• Actively support a positive HSE culture to reduce lost time injuries and recordable accident frequency rate and maintain a safe hazard free work environment.
• Work according to FLS and Customer safety regulations and rules. Responsible for organization of required equipment (tools, PPE, …).
• Make direct, in-person service calls in response to customer requests.
• Assess mechanical / instrument / electric related problems and take actions to resolve promptly.
• Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
• Ensure that equipment is installed successfully and on schedule.
• Check equipment prior to start‑up and assess start‑up performance.
• Work side‑by‑side with our customer’s personnel and lead work crews as required.
• Monitor the maintenance and performance of Flowserve equipment.
• Train customers in the proper procedures for operating and maintaining Flowserve products.
• Identify field service sales opportunities for sales to follow up, quote, and present to the customer.
• Collaborate with Flowserve Sales Engineers to ensure a coordinated approach to serving our customers.
• Collaborate effectively with the supporting organizations of Flowserve, including the repair centers and commercial organization.
• Maintain organized, accurate, timely records, including daily reports, jobs quoted, jobs performed, and time and materials charged using Flowserve designated systems and processes.
• Supervise and perform inspections and testing on customer site, workshop, or third‑party repair facility.
• Perform start up troubleshooting on site or via online support.
• Inspection / reporting of damaged claimed products on site.
• Perform last minute risk analyses, risk assessments on site.
• Regular contact with the local base as well as all the manufacturing plants and QRCs in order to access technical information, guides, procedures etc.
• During non‑booked season, extend support / assist their local QRC / factory where they are based out of.
• Communicate and support with root cause analysis within FLS and the customer.
• Able to interface well with customers always presenting a positive perception of the company.
• Complete and submit the final report prior to leaving job site.
• Communicate by word and actions Flowserve’s values for ethics, safety, and quality.
• Additional duties as assigned.

• Experience with in industrial and pump experience.
• Able to work well without supervision and interface well with customers always presenting a positive perception of the company.
• Experience with assembly, test, trouble shooting of all or any of the FCD product lines.
• BS or BA Degree in relevant field and 8-10 years relevant experience.

• Proficient in all factory testing requirements including testing software and troubleshooting of digital products.
• Autonomous, extensive travel, both domestic and international.
• Excellent documentation skills regarding service reports and other documentation.
• Clear, accurate and professional verbal and written communication.
• Proficient computer skills for accessing and navigating systems including Oracle, SAP, IGS (Villach), P!
  
  NXT, Valquo (Villach), Windchill, Valve sight, LMS,…