Lead Application Engineer

Kforce has a client in Phoenix, AZ that is seeking a Lead Application Engineer to drive application development and integration efforts supporting a large-scale contact center environment.

Summary:

This role will play a critical part in modernizing technology, including an upcoming migration from on-premise contact center platforms to a cloud-based solution (AWS or GCP). This is a highly visible role requiring both hands-on engineering expertise and strategic technical leadership to partner closely with business and product stakeholders.

Key Responsibilities:

* Lead design, development, and integration of Java-based applications and APIs

* Drive architecture and technical strategy aligned to business and product roadmaps

* Support and enhance integrations with contact center technologies (Genesys)

* Play a key role in cloud migration initiatives from on-prem to AWS or GCP

* Provide technical leadership and mentorship to engineering teams

* Collaborate cross-functionally with product, business, and infrastructure teams

* Ensure scalability, performance, and reliability of applications in a high-volume environment
* 10+ years of experience in application development

* Strong expertise in Java development and API engineering

* Experience working with contact center platforms (Genesys preferred)

* Proven ability in solution architecture and technical strategy

* Experience integrating enterprise systems in complex environments

* Strong communication skills with the ability to influence stakeholders

Preferred Qualifications:

* Experience supporting contact center cloud migrations

* Familiarity with AWS or Google Cloud Platform (GCP)

* Background in large enterprise or highly regulated environments

* Prior experience in a lead or principal-level engineering role