Field Service Engineer II​/Senior Field Service Engineer

Location

Phoenix, Arizona, United States

• Job Schedule:
  
  Full time
• Remote:
  No
• Work Style Designation:
  Customer Hybrid (+50% onsite)
• Work Style Requirement:
  Customer Onsite - 90% (PHX-CUS2) / HTA Onsite - 10% (AZ2)
• Work Location:
  
  PHX-CUS2 (Phoenix, AZ)
• Expected Pay Range: $26.27 - $44.13 per hour (base salary only; additional compensation may apply)

Field Service Engineers will be responsible for preventative and unscheduled maintenance of Hitachi’s E.C.R. Etching Systems at customer facilities throughout the United States and internationally. They will maintain subsystems including electronic, electrical, electro‑magnetic, mechanical, pneumatic, vacuum, microwave, radio frequency, gas delivery, and wafer transfer systems. FSEs report to the customer manufacturing facility daily and take direction from the Hitachi Technical Supervisor. Compressed workweeks may apply.

The FSE must be willing to work overtime upon request and will interface with the site coordinator to perform maintenance.

• The FSE is responsible for addressing all service‑related issues at customer sites and providing training to customers and new field engineers.
• The FSE provides technical guidance to junior field engineers and customers.
• The FSE is responsible for performing system installations at customer sites and completing field service documentation utilized for tracking system reliability and customer billing.

• Associate’s degree in a related field preferred, or equivalent combination of education and work experience.

• Senior Field Service Engineer – 3 to 5+ years of experience repairing semiconductor manufacturing equipment (preferably in etch) and strong mechanical aptitude.
• Field Service Engineer II – 1 to 3+ years of experience repairing semiconductor manufacturing equipment (preferably in etch) and strong mechanical aptitude.

• Customer interface and communication skills are necessary.
• The FSE must be able to resolve difficult technical issues and devise long‑term plans to resolve ongoing service related issues at customer sites.

Equal Opportunity Employer (EOE) – Hitachi High‑Tech America, Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of race, color, national origin, ancestry, religion, creed, age, sex, sexual orientation, gender, marital status, domestic partnership status, family status, military and veteran status, domestic violence victim status, medical condition, disability, pregnancy, or any other legally protected characteristic or status.

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to HTA-Accommodation Requests@hitachi‑