Autonomous Hauling Technology Consultant

Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Career Area
Product Support

Job Description
Your Work Shapes the World at Caterpillar Inc.

This is a highly visible role where you'll serve as the trusted technical advisor during site launch and operational ramp-up. You'll troubleshoot complex system challenges, optimize performance, provide expert guidance, and help customers realize the full value of autonomous hauling technology. While you ll spend your time at the HUB, your focus is on technical leadership, problem-solving, and collaboration with the field team.

Join Caterpillar s Autonomy team and play a key role in launching autonomous technology at quarry operations in North America.
As an Autonomous Hauling Technology Consultant
, you''ll be at the forefront of bringing Cat® Mine Star™ Command for Hauling to life, helping customers successfully adopt and optimize one of the most advanced autonomous haulage systems in the world. You ll partner with customers, Cat dealers, and Caterpillar experts to ensure autonomous operations are running safely, efficiently, and at peak performance.

This is a highly visible role where you''ll serve as the trusted technical advisor during site launch and operational ramp-up. You''ll troubleshoot complex system challenges, optimize performance, provide expert guidance, and help customers realize the full value of autonomous hauling technology. While you ll spend your time at the HUB, your focus is on technical leadership, problem-solving, and collaboration with the field team.

What you will do

• Lead the optimization of Mine Star™ Command for Hauling at customer sites, and driving system performance to achieve and sustain safety, productivity, and operational targets.
• Serve as trusted advisor to customer teams on all aspects of system performance, reliability, and fleet optimization, with a strong focus on optimize performance.
• Monitor system performance, leveraging autonomy and machine data to identify trends, troubleshoot complex issues, conduct root cause analysis, and implement corrective actions that improve reliability and productivity.
• Lead continuous improvement initiatives focused on safety, operational excellence, production optimization, and long-term customer success.
• Develop and maintain training materials, quality assurance processes, quality control standards, and operational documentation to support knowledge transfer and sustainable site performance.
• Partner with Caterpillar engineering and product support to resolve technical challenges, enhance system capabilities, and influence future product development through Voice of Customer feedback.
• Contribute to the development of Remote Operations Support capabilities by improving processes, tools, and best practices as autonomous mining solutions continue to scale globally.

What You’ll Bring

Technical Excellence: Deep technical expertise in mining or quarry technologies, including machine control systems, off-board communications, networking, electronic system integration, or autonomous mining solutions. Hands‑on experience implementing or supporting Mine Star Command for Hauling in operational environments. Backgrounds such as Onboard Specialist, Command Service Engineer, Pit Technician, Mine Star Application Specialist, or similar mining technology roles are highly valued.

Field Support: Proven experience providing field support and maintaining complex hardware and software systems. Demonstrated success supporting customers remotely and on-site that deliver solutions in fast-paced mining or industrial settings.

Problem Solving: Demonstrated ability to independently anticipate, diagnose, troubleshoot, and resolve organizational, operational, technical, and process-related…