Field Services Engineer; AZ

Company Description

E&R Engineering Corporation 鈦昇科技 is a Taiwan-based automation solutions provider specializing in high-precision equipment for the semiconductor, LED, passive component, materials, and medical industries since 1994. The company is a leader in laser system integration and plasma technology, delivering total solutions to global semiconductor customers. With long-term partnerships and a strong track record of quality and service, E&R supports world-leading brands and drives innovative projects that shape the market.

Its expanded P3 plant is designed to meet advanced semiconductor accuracy standards, featuring cleanroom 10K conditions, 24/7 temperature and humidity control, and anti-micro vibration structures. E&R operates global service centers across the US, Central America, Europe, and Asia, offering worldwide support and high-end automation products.

The Field Services Engineer is a full-time, on-site role based in Phoenix, AZ, responsible for supporting E&R’s automation and semiconductor equipment at customer locations. Daily tasks include installing, commissioning, and calibrating machines, performing diagnostics, and troubleshooting mechanical, electrical, and software issues. The role involves conducting regular preventive maintenance, repairs, and upgrades to ensure optimal performance and minimal downtime. The engineer will provide technical support and training to customer staff, document service activities, and communicate clearly with internal teams regarding equipment performance and customer feedback.

This position requires frequent interaction with customers to address service needs, resolve issues promptly, and uphold E&R’s standards for safety, quality, and reliability.

• Candidates should possess strong Field Service experience, including on-site equipment installation, commissioning, and performance verification.
• Candidates should possess advanced Troubleshooting skills for mechanical, electrical, and software systems in high-tech or semiconductor environments.
• Candidates should possess solid Technical Support capabilities, including diagnosing issues, guiding users, and documenting service actions.
• Candidates should possess Preventive Maintenance experience, including scheduled inspections, parts replacement, and system calibration.
• Candidates should possess excellent Customer Service skills, with the ability to communicate clearly, manage expectations, and build long-term relationships.
• Relevant qualifications include an associate or bachelor’s degree in engineering, electronics, mechatronics, or a related technical field, or equivalent hands-on experience.
• Additional beneficial skills include familiarity with semiconductor manufacturing equipment, laser or plasma systems, reading technical drawings and schematics, and using diagnostic tools.
• Ability to work independently, manage time effectively, travel to customer sites as needed, and adhere to safety and cleanroom procedures.