Application Engineering Specialist

Fenner Dunlop, a Michelin Group company, designs and manufactures the widest range of bulk material handling conveyor belts in the world. We strive to be the premier provider of the safest and most reliable conveyor belting and services to a variety of heavy industrial markets such as coal mining, hard rock mining, sand, gravel, wood handling, power generation, pulp and paper.

Fenner Dunlop provides North American made belting, manufactured at our facilities located throughout the United States and Canada. For over 150 years, Fenner Dunlop has researched, designed, developed, manufactured, and tested its conveyor belting products, supporting nearly any type of conveyor application, and providing the right solutions to protect conveyor system investments in the harshest conveying environments.

We are seeking an Application Engineering Specialist to conduct on-site conveyor belt surveys and technical assessments in the field at customer locations. This position supports the sales organization by collecting accurate field information, evaluating conveyor belt and system conditions, strengthening customer relationships, and identifying opportunities for belt replacement, technical services, and related products. This role works closely with outside sales representatives, inside sales, distributors, technical teams, service personnel, and customers to document field conditions and provide the information needed to develop technical recommendations, quotes, and long-term customer solutions.

The essential functions of this position include, but are not limited to, the following:

• Conduct conveyor belt surveys and inspections at customer locations, including manufacturing plants, mines, quarries, terminals, and other industrial facilities.
• Inspect and document conveyor belt and system conditions, including belt specifications, belt construction, covers, splices, tracking, wear patterns, damage, conveyor components, and operating conditions.
• Collect accurate field measurements and application information, including belt width, belt length, carcass type, cover gauges, pulley diameters, take‑up configuration, troughing angle, conveyor layout, operating speed, capacity, and other relevant technical details.
• Evaluate current belt performance and identify observed or potential failure points, maintenance concerns, abnormal wear, and opportunities to improve belt life or performance.
• Gather available information regarding historical belt life, operating conditions, and competitive belt performance.
• Inspect customer‑owned belt inventory and document belt specifications, storage conditions, age, condition, and suitability for anticipated applications.
• Assist with the field investigation and documentation of warranty claims, including photographs, measurements, operating information, product identification, and other relevant evidence.
• Prepare complete, accurate, and timely survey reports containing photographs, measurements, observations, and technical information needed to support quotes, product recommendations, warranty evaluations, and customer follow‑up.
• Work alongside sales representatives and distributors during customer visits, conveyor inspections, technical reviews, product evaluations, and business‑development activities.
• Identify potential customer needs and communicate sales opportunities involving replacement belts, lagging, splicing materials, conveyor accessories, field services, or other related products and services.
• Provide field information and observations to technical and sales personnel to support belt selection, application analysis, troubleshooting, and product recommendations.
• Communicate professionally and effectively with customers, distributors,…