Sales Support Representative

Job Description

Russell Tobin and Associates is seeking Sales Support Representatives for one of our top healthcare clients!

Location: Tempe, AZ

Pay: $21/hr.

Schedule: Mon
- Fri // Training is onsite- then will transition to a hybrid role. Need to be available for shifts between 6am and 9pm.

Primary Responsibilities:

• Handling in-bound phone calls professionally and provide excellent customer service.
• Research and resolve Sales Agent’s questions relating to how to use self-service tools and troubleshoot system issues.
• Member concerns
• Medicaid Verification
• Application Status and Eligibility
• On-boarding & Certification process
• Commission questions
• Document Call Resolution of each contact in various systems in a clear and concise manner.
• Demonstrate the ability to provide a quality experience for all of our customers.
• Meet minimal performance goals on a weekly basis.

Qualifications:

• At least 1 year of Customer Service experience
• Ability to communicate clearly and concisely (verbally and written)
• Knowledge of Microsoft Word, Excel, Microsoft Outlook, & keyboarding skills
• Ability to learn new computer applications quickly and toggle between multiple systems.
• High School diploma or equivalent (GED)
• Ability to multi-task.

Preferred Qualifications:

• Experience working in a call center.
• Healthcare and/or insurance industry experience
• Medicare knowledge
• Experience supporting a sales team or working with sales representatives.
• Experience navigating a computer while on the phone.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.