Customer Service Representative

Job Summary and Responsibilities

As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by processing complex orders. Every day you will expertly prepare correspondence and coordinate the completion of various customer service needs, consistently working under minimal supervision. To be successful in this role, you will demonstrate exceptional communication skills, a proactive approach to problem‑solving, and the ability to independently manage and fulfill customer requirements to consistently ensure satisfaction.

• Answers telephones, interviews calls and routes customers appropriately. Performs service recovery with customers. Answers calls in a professional, courteous manner. Forwards messages to appropriate parties. Takes adequate information and relays messages. Communicates with dissatisfied customers.
• Responsible for accurate completion of data related to specific departmental needs. Maintain data integrity on computerized patient record, making and documenting changes as required. Enters information into computer databases. Prepares correspondence.
• Evaluates forms for HIPPA compliance. Monitors and completes release forms preparing studies for release. Completes release forms based on customer information. Requests pertinent information for documenting release.
• Interfaces with physicians, staff technologists, radiologists and referring office staff.
• Communicate to physicians using overhead paging system and digital pagers in a professional courteous manner.
• Perform alphabetical filing accurately.

• High School Graduate or GED
• Two (2) years related experience

• College level business courses