MVD Service Representative

Start Your Career at A-MAX Insurance!

At A-MAX Insurance, we are growing fast, and we want YOU to be part of our success! For over 20 years, we have helped employees grow and reach their goals, and we are looking for motivated people ready to start their journey with us.

A-MAX Insurance is an industry leader that specializes in providing low cost insurance to thousands of residents and businesses. We are dedicated to exceeding expectations, offering excellent service, affordable rates, and convenient locations. We believe that buying insurance should be quick, easy, and hassle‑free; our mission is to simplify insurance with easy‑to‑understand, customized policies that fit customers’ needs and budgets. A-MAX actively fosters the growth of employees and the community, providing sustainable career opportunities and rewarding dedication.

Our workforce has more than tripled, creating jobs in low‑to‑middle‑income neighborhoods.

• We invest in YOU – From day one, we provide intensive training, cover licensing costs, and offer ongoing support to grow your career. Build your future with our supportive, dynamic team. Apply now and see how far you can go!
• Compensation: $16‑$18/hour, bi‑weekly payroll.
• Comprehensive benefits:
  Medical, dental, and vision insurance; voluntary benefits; free basic life insurance and long‑term disability coverage.
• Time off & work‑life balance:
  Paid holidays, paid sick time, paid time off.
• Financial security & retirement: 401(k) plan with up to 4% company match; short waiting period for retirement benefits.
• Career growth & support:
  Career pathing, advancement opportunities, paid training & licensing assistance.

The MVD Service Representative works with the public to provide motor vehicle services including licensing, titling, and permits. The role requires timeliness, accuracy, security, validation of documents, and coordination with Arizona Revised Statutes and Department of Transportation policies and procedures.

• Process credentials and title work, examining documents and applications for accuracy, validity, and security per ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
• Answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Data entry and review is required.
• Administer testing, including operator knowledge and skills testing. Conduct level 1 vehicle inspections, including VIN validation. Capture customers' photo, signature, and application information for credential eligibility/issuance.
• Determine, collect, and evaluate fees & use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.
• Participate in process improvement activities; identify potential gaps and recommend solutions to gain efficiencies, reduce cost, and increase customer service.

• Knowledge of, or the ability to learn, ADOT/MVD rules, regulations, processes, and procedures.
• Ability to apply customer service principles and best practices with a customer‑centric focus.
• Strong verbal and written communication skills.
• Ability to type and use a keyboard at a pace consistent with expected productivity.
• Proficiency in operating a PC/computer, proprietary MVD software, and standard office equipment.
• Ability to adapt to a changing work environment, including updates to processes and procedures.
• Ability to work effectively in an office environment, including standing or sitting for extended periods and working outdoors when necessary.
• Weekend availability required.

• This is an entry‑level training position and does not require prior experience.
• One year of previous MVD experience in title, registration, and/or driver’s licenses is preferred, or successful completion of training and adherence to performance standards (typically within six months).

• Must possess and maintain a valid driver’s license.
• Background check and fingerprinting are required.
• Employees who drive on state business must possess a…