Service Coordinator

Service Coordinator

The Service Coordinator works at SVdP's shelter / Interim Housing Communities to support daily shelter operations, maintaining a safe, welcoming, dignified space for residents. The ultimate goal of the program is to help residents heal from the trauma of homelessness and move forward to more stable and sustainable housing situations.

This individual will partner with other personnel to make decisions in the best interest of the safety of the entire group. This requires the ability to think and act quickly when there is a need to pivot or address an emergency. This individual is calm, caring, kind, organized, dependable, able to help during stressful situations, and able to work well with many different people.

The candidate must be prepared to navigate professional boundaries with clients/guests/residents, manage the emotional challenges of working in a high-needs environment, and demonstrate reliability in attendance. This role requires emotional resilience, self-awareness, and a strong commitment to showing up consistently for our guests and teammates.

Resident Support & Shelter Operations:

• Welcome, orient, and support residents during intake, stay, and exit; assist with move-in/move-out and connections to resources
• Maintain accurate electronic records according to approved procedures
• Monitor space to ensure safety, cleanliness, dignity, and a respectful environment
• Assist with meal service, distribution/inventory/tracking of supplies, and preparation/disassembly of spaces for residents.
  
  Note:
  
  The specifics of these duties vary based on location.
• Use the 10–4 Customer Service Rule when interacting with guests, volunteers, staff

Safety & Crisis Response:

• Identify safety concerns, promptly clean up and report hazards, complete and report on required safety checks
• De-escalate conflicts and assist with emergencies as needed
• Complete timely and accurate incident reports

Team & Leadership Support:

• Work collaboratively with staff, partners, and volunteers; support volunteers and new staff as needed
• Participate in shift communication, trainings, meetings, and special events

Additional Duties:

• Maintain cleanliness and organization of sleeping areas, restrooms, common spaces, and work areas
• Support SVdP's culture of "Let None Be Lost", welcoming volunteers and guests
• Complete other tasks assigned by supervisor

Skills and Abilities:

• Communication: ability to read, comprehend, speak and write clearly in English
• Can stay calm during emergencies
• Basic computer skills, including navigating the internet, using Microsoft Outlook, ability to learn and use databases
• Compassionate customer service and good teamwork

Minimum Hiring Requirements:

• High school diploma or GED
• At least six months working in social services or patient care
• Must have Level One Fingerprint Card by Day One of employment
• CPR/First Aid within 90 days of hire

Physical Requirements:

• Able to stand, walk, bend, reach, and lift 50+ pounds

Hourly Pay:

• Starting Pay: $18/hour
• Overnight Differential: +$1.00/hour (10pm–6am)

Level 1 (starting $18/hour):
General professionalism (Entry/Familiarity):

• Learns and practices good customer service (using 10–4 Rule / skills checklist)
• Demonstrates ability to perform basic shelter tasks including intake, meals, set up/take down, cleaning, safety checks, and completing required documentation. Mastery of these skills within 6 months – 1 year
• Familiar with resources and asks for help when unsure
• Learns and follows SVdP procedures during emergencies
• Obtains/passes all required training, including learning de-escalation, CPI, and triage techniques

Level 2 (starting $20/hour):
Understanding Culture & Demonstrating Proactivity (Proficiency + Experience):

• Min one year of experience demonstrating Level I skills
• Shows flexibility by adjusting with ease and willingness to changes in schedules, roles, or routines.
• Demonstrates understanding of SVdP culture, including " Program Principles "
• Practices quality improvement by bringing ideas and solutions to challenges.
• Helps orient, train, lead volunteers, with little to no supervision, including volunteer engagement training.
• Demonstrates ability to model correct procedures in…