Shelter Specialist, Overnight

Status:
Full-Time, Non-Exempt | Payrate: $21.50/ Hour |

Schedule:

Wednesday
- Saturday 11:00pm- 7:30am (Alternating Wednesday Shift)

Reports to:

Program Manager Department:
Emergency Services Region:
Maricopa County

Job Summary:

The Shelter Specialist, Overnight is responsible for supporting the Emergency Shelter Program during overnight shifts, ensuring the cleanliness and safety of the facility. Key duties include performing nightly deep cleans, conducting wellness checks, providing emergency support, and assisting with program logistics such as food distribution and transportation. This position requires strong communication skills and the ability to work with a diverse, vulnerable population.

Essential Duties and Responsibilities:

Logistics and Safety Goal:
Maintain the safety and serenity of residents protecting against external and internal disruptions

Provide an active staff presence during assigned overnight shifts

Assist with general cleanliness and safety of facility including emptying trash cans and cleaning-up spills, and general groundskeeping

Perform nightly deep cleans across site to ensure overall health of facility

Resolve any conflicts and file incident reports when necessary

Provide necessary emergency support and follow emergency procedures

Conduct safety and wellness checks

Communicate potential concerns with security staff to ensure staff and guest safety

Program Support Goal:
Assist Program Manager with program functions and activities

Encourage and discuss progress toward housing with shelter guests

Provide general support for guests

Observe and report concerns, violations, and general events in daily staff logs Provide Late-night meals and organize early-morning food distribution

Experience

Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs

Ensure a client-focused, trauma-informed, and housing-focused shelter approach

Ability to perform crisis intervention as needed

Ability to work in sync with licensed third-party security officer team

General

Attend staff meetings and training workshops as neededA flexible work schedule including some schedule changes, some weekends, and evening shifts to meet the department’s needs

Detail-oriented and computer proficiency in Microsoft Word and Excel required

Fluency in Spanish is of significant value

This position requires current CPR certification. If you do not have an active certification at the time of hire, training and certification will be provided as a condition of employment

Physical Requirements Ability to lift, bend, push, and pull up to 50 pounds

Prolonged periods of standing and the ability to work in a fast-paced environment
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