Customer Service Representative

Overview

Cool Sys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi‑site rollouts across states.

Cool Sys serves over 45,000 customer locations in industries such as retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named Cool Sys one of America’s Greatest Workplaces!

Our employee benefits packages include:

• Competitive pay: $20/hr
• Benefits:
  Medical, Dental, Vision, and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with company match.
• Company‑sponsored life insurance, as well as optional AD&D, short and long‑term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills, and so much more.
• Pet insurance.
• Legal plan and  protection.

The Customer Experience Coordinator plays a pivotal role in managing customer relationships, ensuring service satisfaction, and supporting operational efficiency.

The schedule for this position will be Sunday – Thursday 8:00 am‑5:00 pm.

• Addresses inquiries, schedules service appointments, and resolves issues promptly.
• Maintains and updates customer accounts, ensuring accurate records of service history, billing information, and communication logs.
• Schedules and dispatches technicians for service calls, ensuring optimal routing and timely service delivery.
• Generates and processes invoices, handles billing inquiries, and assists with payment collections.
• Promotes service agreements, maintenance plans, and additional services to customers, contributing to revenue growth.
• Addresses and resolves customer complaints or concerns, escalating issues when necessary to ensure customer satisfaction.
• Embodies the Cool Sys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned.

Education / Training

• High school diploma or GED.
• Completion/certification from an accredited business/office vocational school a plus.
• AA degree a plus.

Work Experience / Skills

• 1‑2 years experience in a fast‑paced, mission‑critical response environment.
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Able to actively listen and effectively address customer needs.
• Highly organized with strong attention to detail.
• Excellent verbal and written communication skills.
• Strong sense of urgency.
• “Can do” attitude and demonstrated commitment to get the job done.
• Reliable and dependable.
• Friendly and helpful demeanor.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Strong ability to use typical business tools including E‑Mail, Word, Excel, etc.

Today, there are 27 different companies that make up the Cool Sys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

Cool Sys is an EEO/AA Employer. All qualified individuals—including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other characteristics—are encouraged to apply.

Pre‑employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Cool Sys will consider qualified applicants with criminal histories in a manner consistent with federal, state, and local law.