Service Writer- Material Handling

Service Writer
- Material Handling

MH Phoenix - PHOENIX, AZ 85040

At Arnold Machinery, we pride ourselves on exceptional customer satisfaction, supported by a top-notch machinery support team in the western United States. Our Service Writer plays a crucial role in maintaining this standard by serving as a vital link between our customers and the dealership.

• Act as a liaison between customers and the dealership to ensure satisfaction and address concerns.
• Promote and enhance labor and parts sales to boost customer satisfaction.
• Prepare, monitor, and close job orders accurately.
• Greet walk-in customers and handle customer calls professionally.
• Determine and communicate machine warranty status to customers; handle jobs as revenue if warranty information is unavailable.
• Review daily work schedules with the Service Manager to update priorities, parts deliveries, and deadlines.
• Work with the Service Manager to ensure repairs are completed within the quoted or estimated labor hours.
• Ensure written authorization is obtained for jobs before dispatching mechanics; follow up as needed.
• Process technician time cards and maintain service reports.
• Assist the Parts Manager with ordering parts, inventory control, and restocking.
• Provide support at the parts counter and assist the Sales department with paperwork as needed.

• Ensure service personnel adhere to safety, housekeeping, and company policies with the Service Manager's assistance.
• Verify that final invoices match service proposals and meet customer expectations.
• Assist with the administration of the Service and Parts Departments.
• Keep the Service Manager informed about key managerial matters.

• Ambitious, proactive attitude with a strong work ethic.
• Detail-oriented with problem-solving abilities and minimal supervision.
• Proficiency in Microsoft Excel and Word.
• Strong mathematical skills.

• Ability to sit for extended periods and perform tasks such as answering phones, reading paperwork, and filing.
• Capable of walking through uneven terrain, bending, and standing as needed.
• Effective communication by phone and in person.
• Hearing ability sufficient to communicate via radio, phone, and in person.

• High School Diploma or equivalent. Relevant experience may substitute for educational requirements.

• Paid Sick Leave, Vacation, and Holidays
• 100% Medical Premium Coverage for associates and family
• Dental and Vision Plans
• 401(k)/Roth with company match
• Quarterly and Yearly Bonus Programs
• Company Stock for associates with 5+ years of service

This job description is not all-inclusive. Employees may perform other duties as needed to meet the organization's needs.

Arnold Machinery is an Equal Opportunity Employer and participates in E-Verify. We do not discriminate based on physical or mental disability where essential functions can be reasonably accommodated. Requests for reasonable accommodation are handled on a case-by-case basis.