Dispatch Coordinator

Every shift, you’re the voice that connects a dialysis patient to their ride, a wheelchair user to their appointment, and an elderly resident to the care they need.

As a Dispatcher/CSR with Quality Transport Services, your work isn’t just logistics — it’s a lifeline. QTS provides Non-Emergency Medical Transportation (NEMT) for individuals who are unable to travel independently: people with disabilities, the elderly, those in the final stages of life, and individuals recuperating from hospital stays. Our team operates 24 hours a day, 7 days a week, including all holidays, ensuring every client gets where they need to go safely and with dignity.

ABOUT

THE ROLE You’ll serve a dual function: keeping our drivers on track and our clients confident that we’ve got them covered. No two shifts are exactly alike — you’ll juggle phone calls, routing decisions, and real-time problem solving, all while keeping a calm, professional approach with our clients and passengers. You will work extensively in Medi Routes, our routing software (we’ll train you), and must be comfortable with email and basic computer tasks.

WHAT YOU’LL DOAnswer high-volume inbound and outbound calls from clients, customers, and drivers — giving each your full attention

Dispatch drivers and manage real-time route adjustments to keep trips on schedule

Monitor driver departure times, destinations, and expected returns

Assist drivers with scheduling issues or last-minute changes requested by clients

Log incidents, no-shows, and client concerns accurately and promptly

Communicate with clients with empathy, professionalism, and a service-first mindset

Review daily schedules and trip reconciliation; flag system or performance issues to leadership

Required Qualifications:

High School Diploma or GED required

Candidate must successfully pass a criminal background checkYOU’RE A GREAT FIT IF YOU…Stay calm and focused when the phones are busy and schedules shift unexpectedly

Can juggle multiple conversations and tasks at the same time without losing the thread

Communicate clearly and with genuine care — active listening is a strong skill for youAre flexible with scheduling, including some evenings, weekends, or holidays (we operate 24/7)
Are seeking a role where what you do every day genuinely matters to real peopleREADY TO MAKE A DIFFERENCE?

Apply now — we review applications on a rolling basis and positions fill quickly.
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