Ticket Taker Lead

Ticket Taker Lead

We're hiring a Ticket Taker Lead to oversee ticket taker operations during live events. This person will lead the onsite team, manage guest entry, and ensure ticket scanning is accurate and efficient from doors open through the event.

Supervise and direct Ticket Taker staff during setup, guest entry, and events

Conduct pre-event briefings and assign staff positions

Confirm employees are present, properly uniformed, and ready before doors open

Oversee early setup, including program inserts and portal entry areas

Monitor ticket scanning and guest flow during busy entry periods

Reposition staff as needed to keep lines moving efficiently

Resolve ticket discrepancies, invalid credentials, and guest access concerns

Coordinate with the House Manager regarding entry delays, equipment issues, or other concerns

Document and report incidents, access issues, and operational concerns

Confirm staff attendance with the Program Manager following events

Must be 18 years or older

At least 1 year of ticket scanning, venue entry, or access control experience required

Strong leadership, communication, and guest service skills

Comfortable working in busy, high-energy crowd environments

English-speaking required; bilingual candidates preferred

Able to stand, walk, and navigate stairs, ramps, or inclines for extended periods

Available for an event-based schedule including evenings, weekends, and holidays

Must pass a client-required background check

Performing arts, arena, convention center, or similar venue experience

Experience with digital ticketing platforms and handheld ticket scanners

Experience leading teams of 5 or more

Experience training, onboarding, or transitioning new event staff

Bilingual English/Spanish or another language is a plus

If you have ticketing experience, know how to lead a team, and can keep guest entry running smoothly during busy events, apply today!