Usher Capitain

Usher Captain

We're hiring an Usher Captain to lead and manage volunteer usher teams of up to 22 during live events. This person will oversee guest seating and floor operations, support the volunteer team, and serve as the primary liaison between ushers, Front of House Operations, and HSG program management.

Lead and supervise up to 22 volunteer ushers

Conduct pre-event briefings and communicate assignments, seating maps, and event instructions

Arrive 30-60 minutes before doors open to assist with program preparation and portal setup

Assign usher posts and ensure the team is ready before doors open

Oversee guest seating and ensure guests are directed to the correct sections

Resolve seating conflicts, ticketing discrepancies, and guest concerns

Enforce venue policies, including late seating, food and beverage, and photography guidelines

Coordinate ADA and accessible seating assistance

Monitor usher performance and reposition team members as needed

Serve as the primary communication point between ushers and venue/event leadership

Maintain radio communication with the House Manager

Understand and follow venue emergency and evacuation procedures

Document and report incidents or escalated guest concerns

Must be 18 years or older

English-speaking required; bilingual candidates preferred

Strong leadership, communication, and guest service skills

Able to read and understand seating charts and floor plans

Professional and composed in busy, customer-facing environments

Able to stand, walk, and navigate stairs, ramps, and inclines for extended periods

Available for an event-based schedule, including evenings, weekends, and holidays

Must pass a client-required background check

Performing arts, theater, convention center, or similar venue experience

Experience leading 10 or more people in a guest-facing environment

Familiarity with ADA accommodations and accessible seating

Experience training or orienting volunteers or seasonal employees

Bilingual English/Spanish or another language is a plus

If you're a confident leader who knows how to keep a team organized while delivering an excellent guest experience, apply today!