Loan Mortgage Processor

Job Description

Job Description

** All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment **

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* Job Title:
Loan Mortgage Processor
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* Location:
Phoenix AZ 85016
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* Duration: 12 Months
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* Pay rate: $29.62/hr
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* Schedule:
Monday through Friday, 8 AM to 6 PM (8-hour shifts within this timeframe)**

Job Description:

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* On site min 3 days a week and they will need a working home computer and/or laptop.**

• The Loan Processing Support Specialist maintains pipeline health and workflow continuity across the mortgage origination lifecycle within the Loan Processing unit.
• This role partners closely with Mortgage Specialists and internal teams to proactively identify and resolve issues that impede loan progress, ensuring quality, compliance, and funding outcomes are achieved.
• LP Support Specialists take end to end ownership of loan and service exceptions, remove workflow bottlenecks, and provide targeted operational intervention to keep loans advancing efficiently and compliantly

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* Key Responsibilities:**

• Monitor the loan pipeline to identify stalled, at risk, or complex loans and take targeted action (calls, follow ups, document retrieval) to unblock progress
• Resolve loan and service exceptions end to end, coordinating across Mortgage Specialists and internal partner teams
• Serve as a continuity resource to ensure consistent progress through Initial Disclosures, Loan Processing, Closing, and Funding
• Provide LOA, and other extended absence coverage to maintain workflow continuity during staffing gaps or volume spikes
• Act as deployable support during periods of elevated volume or operational stress
• Investigate recurring issues, identify root causes, and recommend workflow or process improvements
• Partner with internal teams to reduce repeat defects, bottlenecks, and handoff friction
• Support quality and compliance through Initial Disclosure and Loan Processing scrubs
• Assist managers with coaching related to quality trends, defects, and compliance gaps
• Ensure operational enhancements and initiatives (e.g., OERC) are implemented effectively and feedback is surfaced
• Generate and analyze operational reporting related to pipeline health, aging, trends, and funding performance
• Track performance against funding targets and initiate corrective actions when risks are identifie ** ******

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* Required Qualifications:**

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  * Minimum 5 years loan processing experience
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• Self-starter who engages directly via phone when needed, to resolve issues
• Strong understanding of mortgage operations and the loan origination lifecycle
• Demonstrated ability to manage complex workflows and resolve issues across multiple stakeholders
• Proven analytical and problem solving skills with the ability to identify root causes and drive solutions
• Experience with operational reporting, pipeline management, and performance metrics
• Strong communication skills with the ability to influence without direct authorit

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* Preferred Qualifications:**

• Experience supporting or partnering with Initial Disclosures, Loan Processing, Closing, Underwriting, and/or Funding teams.
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  * Originations and/or Sales experience a plus
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  * Experience with non-conforming/complex loan transactions preferred
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  * Prior exposure to quality assurance, compliance reviews, or regulatory driven processes
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• Ability to operate effectively in a fast paced, change driven environment
• Prior management experience preferred.

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* About ASK:
** ASK Consulting is an award‑winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states‑ASK Consulting connects people with amazing opportunities

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* ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.**