Program Manager, Financial

The Arizona Commerce Authority (ACA) is the state's leading economic development organization with a streamlined mission to grow and strengthen Arizona’s economy.

The ACA uses a three-pronged approach to advance the overall economy: recruit, grow, create – recruit out-of-state companies to expand their operations in Arizona; work with existing companies to grow their business in Arizona and beyond; and partner with entrepreneurs and companies large and small to create new jobs and businesses in targeted industries.

The ACA’s Financial Incentives team administers several Arizona business incentive programs, including but not limited to the Quality Jobs Program and Qualified Facility Program. The Program Manager is primarily responsible for the day-to-day administration of assigned financial incentive programs, under the direct supervision of and in collaboration with the Director of Financial Programs. This position will also be cross‑trained in other financial incentive programs as needed.

• Maintain deep current and historical working knowledge of all assigned incentive programs and other financial programs.
• Review applications and progress reports for compliance with state and/or federal law and program requirements.
• Participate in the development of program policies, rules, guidelines, applications, and other collateral materials in coordination with other Program Managers, Director of Financial Programs, and General Counsel.
• Provide high quality customer service, defined as ensuring prompt and accurate transactions, while actively listening and matching applicant needs to financial programs and services in a way that builds long‑lasting trust and loyalty.
• Initiate and prepare correspondence to participants and others regarding general account information, program eligibility and other related matters.
• Perform data entry and updates to applicant/client information.
• Provide thought leadership in identifying and resolving ad‑hoc issues related to assigned programs.
• Provide timely and accurate analyses of compiled data, maintain tracking mechanisms and prepare timely program reports.
• Design, develop and implement mechanisms to streamline program application, decision, notification, and follow‑up processes.
• Track reporting requirements for incentive programs and ensure timely filing of all necessary reports.
• Monitor and ensure compliance with changes in the incentive programs working closely with the Director of Financial Programs on implementation.
• Work collaboratively with peers to support all programs and distribute workloads.
• Design, develop and implement mechanisms for greater team effectiveness, efficiency, and accountability measures.
• Other duties as assigned.

• Bachelor’s degree in finance, accounting, economics, data analytics, or a related field of study; or an equivalent combination of education and/or experience.
• Minimum three (3) years of related work experience typically gained from a position in financial analysis, business analysis, loan processing, real estate contracts, compliance or contract management.
• Proven analytical skills related to finance or accounting and demonstrated knowledge in the interpretation of rules (e.g., statutes, orders, contract requirements, guiding principles, or policies).
• Exhibits great attention to detail and accuracy.
• Excellent verbal, written and interpersonal communication skills; highly collaborative team approach to work.
• Successful record of managing multiple projects with demonstrated ability to work independently in rapidly changing environments.
• Strong client service skills: ability to work well with individuals across diverse teams and cultures and with an innate desire to help others.
• Proficiency with MS Office suite, with advanced Excel skills, and in using web-based technologies.
• Base compensation for this position is between 70k – 80k, depending on experience.

• Experience with customer relationship management software (CRM) such as Salesforce.
• Demonstrated experience in building and stewarding effective community…