Business Support Manager – Financial Operations & Delivery

Description

The Business Support Manager – Financial Operations & Delivery is a senior, execution-focused role responsible for the financial management, operational coordination, and delivery enablement of a portfolio of initiatives within the Technology and Data organization. This role partners closely with senior leaders, finance, sourcing, and vendors to ensure capital and operating expenses (Cap Ex/OpEx) are accurately tracked, forecasted, and aligned to delivery commitments.

This position sits at the intersection of financial oversight, operational execution, and cross-functional coordination, acting as a trusted partner to leadership by providing accurate data, clear insights, and disciplined follow-through. The role requires strong Excel-based financial acumen, executive presence, and the ability to challenge assumptions while ensuring delivery remains within approved budgets.

Primary focus is day-to-day operational execution (approximately 60%), with tactical planning and continuous improvement (approximately 40%).

• Own and maintain budget trackers covering financial actuals, forecasts, and remaining capacity across both Cap Ex and OpEx.
• Partner with senior leaders to ensure delivery commitments align with approved budgets and forecasts.
• Monitor financial performance, identify variances, risks, and constraints, and proactively surface issues with clear options and recommendations.
• Coordinate closely with Finance (Cap Ex and OpEx), Sourcing, and external vendors to ensure contracts, spend, and forecasts are accurate and current.
• Ensure financial data integrity through disciplined validation, reconciliation, and documentation.

• Support multiple initiatives or work streams by ensuring funding, resources, and contracts are aligned to delivery needs.
• Act as a central point of coordination across leaders, delivery teams, finance partners, sourcing, and vendors.
• Identify and manage dependencies, risks, assumptions, and constraints related to funding, resourcing, and vendor engagements.
• Enable leaders to meet their delivery goals by providing timely, accurate information and by challenging plans that do not align with financial realities.

• Analyze complex data sets to identify trends, risks, and opportunities related to financial performance and delivery execution.
• Translate financial and operational data into clear, actionable insights that inform leadership decisions.
• Create clear, concise materials (primarily Excel-based, with limited presentation support) to support decision-making.
• Identify process pain points and recommend improvements to reduce manual effort, increase accuracy, and improve transparency.

• Ensure initiatives adhere to required governance standards, documentation, and financial controls.
• Maintain accurate reporting against plans and budgets in line with Program Office and Finance expectations.
• Support audits, reviews, and leadership inquiries with well-documented, defensible data.

• Apply an automation-first mindset to reduce manual tracking and improve repeatability (e.g., Excel, SharePoint, Power Automate).
• Flexibly support additional needs such as short-term delivery coordination or facilitation when required, without being a dedicated scrum master or agile lead.
• Foster a culture of accountability, accuracy, and value delivery across partners.

• 5 + years of experience in roles spanning financial operations, project/program support, business operations, or delivery enablement.
• Strong, hands-on proficiency in Microsoft Excel (advanced formulas, trackers, reconciliation, scenario analysis).
• Demonstrated experience managing budgets, forecasts, actuals, and financial tracking in a complex environment.
• Proven ability to partner with senior leaders and influence outcomes through data, insight, and executive presence.
• Experience coordinating across multiple functions (Finance, Sourcing, Technology, Vendors).
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to manage multiple priorities with minimal supervision in a…